COVID-19 — Important Utilities Information

Updated August 9, 2021

Updated March 9, 2021

Updated: August 4, 2020

Updated: July 6, 2020

Updated: April 8, 2020

March 26, 2020

To help protect our Town employees and the community, the Town is slowly resuming normal operations. Concord Municipal Utilities is open with lobby hours now 10:00 AM - 3:00 PM. We are committed to delivering reliable electric, water/sewer, and broadband service, and we are adapting continuously to support our residential and business customers during this difficult time. 

COVID-19 Financial Relief for Concord Businesses and Residential Customers – If you are experiencing financial hardship due to the COVID-19 pandemic, we urge you to contact Customer Service by phone at 978-318-3101 or email https://concordutiities@concordma.gov to discuss how we can help. We can provide a Social Services and Financial Assistance package specific to Concord and work with you to devise a payment plan. 

The temporary moratorium on disconnections for failure to pay a bill or a portion of a bill was lifted on July 1, 2021 per the Department of Public Utilities, and CMLP resumed collections efforts in late March 2021 in anticipation of the moratorium being lifted. 

New Service Applications – New service applications are available on line and will be processed on Mondays and Wednesdays. For residential rentals, applications will be accepted via emails, and a flat $200 deposit will be added to the customer’s first invoice.  

Final Account Requests – Final readings can now be scheduled Monday - Friday. The broker needs to make arrangements for the final invoice payments to be handled at the closing. Concord Municipal Utilities will be happy to email the final invoice to the broker. 

Broadband Speed Increases – We are receiving numerous requests for broadband speed increases. You may be experiencing a slowing down of your favorite sites and streaming services because of increased Internet traffic. Increasing your broadband speed may not be the answer. Read more

Online and Automated Payment Options – You can avoid dropping off or mailing your payment with our different online and automated options to pay your Concord utilities (Electric, Water, Sewer or Broadband). 

Go to our Utility Bill Payment Options web page for more information about the following payment options:

SmartHub® – pay your bill immediately with secure online payments, or set up an automatic bank draft so you never miss a payment

PayNow – make a one-time credit card payment on our web portal

SecurePay – make a one-time credit card payment using our automated phone system

Online Bank Payments (Internet Banking) – make electronic payments from your bank or other financial institution’s website, if available. 

We appreciate your patience during this unprecedented time. If you are experiencing an electric outage or other utility emergency, please contact:

Electric outage or other utility emergency

978-318-3101 During Business Hours or concordutilities@concordma.gov

844-723-1287 (Toll Free)  After Hours, Weekends, and Holidays