Water & Sewer
2017 Seasonal Demand Managment Plan
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COVID-19 Water and Sewer Program Update
Due to the COVID-19 virus, all Town buildings are closed to the public until further notice. Non-essential services have been suspended with some staff working remotely. During this time all Concord Public Works W/S Division applications and forms will be accepted by email (preferred) or via the mail drop box outside of the Water/Sewer Division Office at 135 Keyes Road.
Essential operations related to drinking water supply and wastewater collection/treatment will continue with no anticipated service interruptions. Customers can be assured that their drinking water is safe and can be consumed and used as normal.
Information for New Water/Sewer Customers
If you are seeking to setup a water and/or sewer service account in your name and you will not be completing any construction or remodeling activities at your property, please contact Concord Municipal Utilities at 978-318-3101 or visit the Concord Municipal Utilities Website.
Information Regarding Water/Sewer Service Applications
Water and sewer service work is not allowed between December 1st and April 1st of each year. Friday November 13, 2020 is the last day to submit a water and sewer service application for work to be completed before the December 1st deadline. Applications received after November 13th will be returned.
During this time all Concord Public Works W/S Division applications and forms will be accepted by email (preferred) or via the mail drop box outside of the Water/Sewer Division Office at 135 Keyes Road. If you choose to email your application, all associated application fees must be submitted, in the form of a check, to the mail drop box at 135 Keyes Road. The check should be in an envelope and clearly state the project address.
Please be advised that the processing of your request, and the issuance of an Approval Letter, which is required in order to commence any service construction activities, may be delayed as result of the response to COVID-19.
Application forms can be obtained here: https://concordma.gov/325/Applications-Forms
Application Submission Guidelines:
1. Electronic Submittals (Highly encouraged):
2. Drop Box Submittals at 135 Keyes Road:
If a complete application cannot be submitted electronically, a mail drop box is setup in front of 135 Keyes Road where you can submit your application(s). Your complete application and all supporting documentation should be contained within a sealed envelope so that the contents do not get separated or lost, and the envelope should clearly state the project address. Please note that plan rolls cannot be submitted in the drop box and should be submitted via a flash drive or USB drive included in the envelope with your submission package.
Upon receipt of your application, a representative from the Division will contact you directly with any questions they may have upon reviewing your submission.
Updated 11/2/20 1:00 PM
Please only flush toilet paper down the toilet!!
With reports of toilet paper shortages amid the COVID-19 pandemic, we would like to reminds customers that wipes, napkins, paper towels, facial tissue, and other materials – even those that claim to be “flushable” – are not designed to break down in the wastewater treatment process.
Flushing anything but toilet paper down the toilet can cause unsanitary sewer back-ups in a home or neighborhood.
|Image courtesy of Milwaukee Metropolitan Sewerage District|
Concord's sewer system was originally established in 1900. The system includes a 1.2 million gallon-per-day centralized wastewater treatment facility, 2 sewer pumping stations, 6 sewer lift stations, and approximately 33 miles of sewer collection system. The system currently serves 1,692 customers or approximately 35% of the Town.
In 1974 and 1976, Annual Town Meeting established separate Water and Sewer funds to insure that the operation, maintenance and capital improvement of the water and sewer systems would be financially viable enterprises. As such, all expenses incurred by each system are covered entirely by user fees.