Concord Town Survey
                                                                    <Weighted> December 2016 

TABLE OF CONTENTS

Banner 3 - Weighted

Table Q1 Page 1..........1. How would you rate the overall quality of services provided by the Concord Town Government?
                         BASE = ALL RESPONDENTS

Table Q2 Page 3..........2. In relation to the property taxes you pay, how satisfied are you with the overall quality of Town services?
                         BASE = ALL RESPONDENTS

Table Q3 Page 5..........3. What local issue would you say is the highest priority for you?
                         BASE = ALL RESPONDENTS

Table Q4 Page 7..........4. What is the most convenient way for you to find out about Town services, news, and events?
                         BASE = ALL RESPONDENTS

Table Q5 Page 9..........5. How would you rate your satisfaction with the way you receive information from the Town?
                         BASE = ALL RESPONDENTS

Table Q6 Page 11.........6. How would you rate the overall quality of services provided by the Finance Department?
                         BASE = ALL RESPONDENTS

Table Q7 Page 13.........7. In terms of the assessment of your property, do you believe your property is over-assessed, under-assessed or fairly assessed relative to others in Town?
                         BASE = ALL RESPONDENTS

Table Q8 Page 14.........8. How important is it for you to be able to pay bills online?
                         BASE = ALL RESPONDENTS

Table Q9 Page 16.........9. How would you rate the overall quality of services provided by the Department of Planning and Land Management?
                         BASE = ALL RESPONDENTS

Table Q10 Page 18........10. In terms of land-use and development, how would you rate your satisfaction with the way that Concord is being developed?
                         BASE = ALL RESPONDENTS

Table Q11 Page 20........11. How would you rate the overall quality of services provided by the Concord Free Public Library?
                         BASE = ALL RESPONDENTS

Table Q12 Page 22........12.   What types of lectures on current events would you like to attend, if they were offered by the Library?
                         BASE = ALL RESPONDENTS

Table Q13 Page 23........13. How would you rate the overall quality of services provided by the Council on Aging?
                         BASE = ALL RESPONDENTS

Table Q14 Page 25........14. How would you rate the overall quality of services provided by the Concord Police Department?
                         BASE = ALL RESPONDENTS

Table Q15 Page 27........15. How would you rate the overall quality of services provided by the Concord Fire Department?
                         BASE = ALL RESPONDENTS

Table Q16 Page 28........16. How would you rate the overall quality of services provided by Concord Public Works?
                         BASE = ALL RESPONDENTS

Table Q17 Page 30........17. How would you rate your satisfaction with the maintenance of Town roads?
                         BASE = ALL RESPONDENTS

Table Q18 Page 32........18. How would you rate your satisfaction with the Town’s snow plowing and winter maintenance?
                         BASE = ALL RESPONDENTS

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

TABLE OF CONTENTS

Table Q19 Page 34........19. How would you rate your satisfaction with the Town’s water service?
                         BASE = ALL RESPONDENTS

Table Q20 Page 36........20. Please indicate your consideration of the price of  - Water Services?  
                         BASE = ALL RESPONDENTS

Table Q21 Page 37........21. Please indicate your consideration of the price of  - Sewer Services?
                         BASE = ALL RESPONDENTS

Table Q22 Page 38........22. Please indicate your consideration of the price of  - Trash and Recycling Pickup?
                         BASE = ALL RESPONDENTS

Table Q23 Page 39........23. Please indicate your consideration of the price of  -Electricity?
                         BASE = ALL RESPONDENTS

Table Q24 Page 40........24. Please indicate your consideration of the price of  - Beede Swim and Fitness Center?
                         BASE = ALL RESPONDENTS

Table Q25 Page 41........25. Please indicate your consideration of the price of  -  Recreation Programs? 
                         BASE = ALL RESPONDENTS

Table Q26 Page 42........26. For the Town Government, how much of a priority for you is it that the Town uses its financial resources to make its buildings and vehicles more energy 
                         efficient?
                         BASE = ALL RESPONDENTS

Table Q27 Page 43........27. Which type of infrastructure improvement is your highest priority?
                         BASE = ALL RESPONDENTS

Table Q28 Page 45........28. The Town can use zoning regulations to guide the development of the three village centers and three industrial park areas.  New/expanded business areas 
                         could create jobs and provide for a more diversified economy.  How should the Town approach the development of these areas?
                         BASE = ALL RESPONDENTS

Table Q29 Page 46........29. How important is using 'green initiatives', which focus on maintaining a sustainable, natural environment, in the long-term planning process?
                         BASE = ALL RESPONDENTS

Table Q30A Page 48.......30A. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Affordable Housing?
                         BASE = ALL RESPONDENTS

Table Q30B Page 50.......30B. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Economic Development?
                         BASE = ALL RESPONDENTS

Table Q30C Page 52.......30C. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Clean Energy / Sustainability?
                         BASE = ALL RESPONDENTS

Table Q30D Page 54.......30D. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Public Transportation?
                         BASE = ALL RESPONDENTS

Table Q30E Page 56.......30E. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Land-Use / Land Conservation?
                         BASE = ALL RESPONDENTS

Table Q30F Page 58.......30F. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Social Diversity?
                         BASE = ALL RESPONDENTS

Table Q30G Page 60.......30G. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Fiscal Responsibility?
                         BASE = ALL RESPONDENTS

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

TABLE OF CONTENTS

Table Q30H Page 62.......30H. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Education?
                         BASE = ALL RESPONDENTS

Table Q30I Page 64.......30I. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Infrastructure (streets, utilities, etc.)?
                         BASE = ALL RESPONDENTS

Table Q30MEAN Page 66....30. Summary of Means: On a scale from '1' to '5' with '1' being least pressing and '5' being most pressing, what do you think are the most pressing issues that 
                         the Comprehensive Long Range Plan will need to address?

Table Q30TOP2 Page 67....30. Summary of Frequencies: On a scale from '1' to '5' with '1' being least pressing and '5' being most pressing, what do you think are the most pressing 
                         issues that the Comprehensive Long Range Plan will need to address?

Table Q31 Page 68........31. What do you think is the greatest concern or issue facing Concord?
                         BASE = ALL RESPONDENTS

Table Q32 Page 70........32. Town spending on - Town Government Services
                         BASE = ALL RESPONDENTS

Table Q33 Page 71........33. Town spending on - Concord Public Schools (Kindergarten through 8th Grade).
                         BASE = ALL RESPONDENTS

Table Q34 Page 72........34. Town spending on - Concord – Carlisle Regional High School (9th through 12th Grades)
                         BASE = ALL RESPONDENTS

Table Q35 Page 73........35. Please indicate whether in terms of your household finances you are doing better than you were two years ago, worse, or about the same?
                         BASE = ALL RESPONDENTS

Table Q36 Page 74........36. In which of the following groups is your age?
                         BASE = ALL RESPONDENTS

Table Q37 Page 75........37. How long have you lived in Concord?
                         BASE = ALL RESPONDENTS

Table Q38 Page 76........38. Do you currently have any children under the age of 18 in your household?
                         BASE = ALL RESPONDENTS

Table Q39 Page 77........39. Which Polling Place do you use?
                         BASE = ALL RESPONDENTS

Table Q40 Page 78........40. How often do you attend Town Meeting?
                         BASE = ALL RESPONDENTS

Table Q41 Page 79........41. What is your gender?
                         BASE = ALL RESPONDENTS

                                                                                                                                                Table Q1 Page 1

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                 1. How would you rate the overall quality of services provided by the Concord Town Government?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  990    54   636    88   211   225   202   535    26   102   101   105   123   104   115   111   158    71
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        913    46   609    57   201   205   166   520    22    76    95    98   119    94   111   108   150    61
           =========                        92%   84%   96%   64%   95%   91%   82%   97%   82%   74%   95%   93%   97%   90%   97%   97%   95%   86%
                                                    D    BD          BD     G         FGI                 J     J    JR           R     R     R      

            a. Excellent                    448    20   318    17    93   119    61   257    12    25    46    52    61    42    64    57    77    26
                                            45%   37%   50%   19%   44%   53%   30%   48%   47%   24%   45%   50%   50%   40%   55%   51%   49%   37%
                                                          D           D     G           G                       J    JR           R                  

            b. Good                         464    26   291    40   107    86   105   264     9    51    50    46    58    53    48    51    73    35
                                            47%   47%   46%   45%   51%   38%   52%   49%   35%   50%   49%   44%   47%   50%   42%   46%   46%   49%
                                                                                  F     F                                                            

           Bottom 2 NET                      77     9    27    32    10    20    37    15     5    27     6     7     4    10     4     3     8    10
           ============                      8%   16%    4%   36%    5%    9%   18%    3%   18%   26%    5%    7%    3%   10%    3%    3%    5%   14%
                                                   CE         BCE           H    FH           H   KLM                                            OPQM

            c. Fair                          72     9    26    28     9    19    34    14     5    27     4     5     2    10     4     3     8    10
                                             7%   16%    4%   32%    4%    9%   17%    3%   18%   26%    4%    5%    2%   10%    3%    3%    5%   14%
                                                   CE         BCE           H    FH           H   KLM                                           PQKLM
                                                                                                                                                    O

            d. Poor                           5     -     1     3     1     1     3     1     -     -     1     2     2     -     -     -     -     -
                                             1%          *%    4%    *%    *%    2%    *%                1%    2%    2%                              

           e. Don’t Know / No Answer         32     1    14     1    17    11     8    12     1     -     1     1     4    10     1     6     8     1

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                                Table Q1 Page 2
                                                                                                                                                (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                 1. How would you rate the overall quality of services provided by the Concord Town Government?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           MEAN                            3.37  3.21  3.46  2.80  3.39  3.43  3.10  3.45  3.29  2.98  3.38  3.41  3.46  3.30  3.52  3.48  3.44  3.23
                                                    D    BD          BD     G           G                 J     J    JR          NR     R     R      
           STANDARD DEVIATION              0.64  0.70  0.59  0.79  0.59  0.67  0.72  0.56  0.77  0.71  0.64  0.68  0.61  0.64  0.56  0.55  0.59  0.68
           STANDARD ERROR                  0.02  0.14  0.02  0.13  0.05  0.06  0.06  0.03  0.15  0.14  0.07  0.07  0.04  0.09  0.06  0.05  0.04  0.08

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                                Table Q2 Page 3

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                         2. In relation to the property taxes you pay, how satisfied are you with the overall quality of Town services?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  933    53   619    80   181   212   185   512    24    90   101    99   118    97   108   108   144    68
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        821    49   563    41   167   188   149   463    20    78    84    88    99    86   101    94   137    54
           =========                        88%   92%   91%   52%   92%   89%   81%   91%   84%   86%   84%   89%   84%   89%   93%   87%   95%   79%
                                                    D     D           D                 G                                         R          PR      

            a. Very satisfied               361    17   264     8    72    94    39   221     7    15    36    33    45    39    58    37    73    26
                                            39%   32%   43%   10%   40%   44%   21%   43%   29%   16%   36%   33%   38%   40%   53%   35%   50%   38%
                                                    D     D           D     G           G                             J           P           P     J

            b. Somewhat satisfied           460    32   299    33    95    94   110   242    13    63    48    55    54    47    43    57    64    28
                                            49%   60%   48%   42%   53%   44%   60%   47%   55%   70%   48%   56%   46%   49%   40%   52%   45%   41%
                                                                                 FH               KMR                                                

           Bottom 2 NET                     112     4    56    38    14    24    36    48     4    12    17    11    19    11     7    14     7    14
           ============                     12%    8%    9%   48%    8%   11%   19%    9%   16%   14%   16%   11%   16%   11%    7%   13%    5%   21%
                                                              BCE                 H                                                     Q          OQ

            c. Not very satisfied            87     4    52    21    10    14    28    42     4     4    14     9    17     8     7    13     4    11
                                             9%    8%    8%   27%    6%    6%   15%    8%   16%    5%   14%    9%   14%    8%    7%   12%    3%   16%
                                                              BCE                FH                                                     Q           Q

            d. Not at all satisfied          25     -     4    17     3    11     8     6     -     8     3     2     2     3     -     1     3     3
                                             3%          1%   22%    2%    5%    4%    1%          9%    3%    2%    2%    3%          1%    2%    4%
                                                               CE           H                      LM                                                

           e. Don’t Know / No Answer         89     2    31     9    47    24    26    36     3    12     1     7     9    18     8     9    21     4

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                                Table Q2 Page 4
                                                                                                                                                (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                         2. In relation to the property taxes you pay, how satisfied are you with the overall quality of Town services?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           MEAN                            3.24  3.24  3.33  2.40  3.30  3.28  2.97  3.33  3.14  2.94  3.16  3.20  3.20  3.26  3.47  3.21  3.44  3.13
                                                    D     D           D     G           G                       J     J          PR          PR      
           STANDARD DEVIATION              0.73  0.59  0.65  0.94  0.66  0.79  0.73  0.68  0.67  0.75  0.76  0.68  0.75  0.73  0.62  0.68  0.65  0.84
           STANDARD ERROR                  0.03  0.12  0.03  0.14  0.06  0.07  0.06  0.03  0.14  0.15  0.09  0.07  0.05  0.10  0.07  0.07  0.05  0.10

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                                Table Q3 Page 5

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                               3. What local issue would you say is the highest priority for you?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  999    54   640    87   218   236   204   534    25   102   101   106   122   114   116   114   155    69
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           e. Schools                       293    10   187    22    74   108    42   134     9    40    52    23    12    67    53    19    12    15
                                            29%   18%   29%   25%   34%   46%   21%   25%   34%   39%   52%   22%   10%   58%   45%   17%    8%   22%
                                                                           GH                       M   LMR     M         PQR   PQR     Q          QM

           b. Preservation of the Town’s    257    11   180    12    54    46    54   149     8    12    17    38    42    10    22    37    57    22
           Character                        26%   19%   28%   14%   25%   20%   27%   28%   31%   11%   16%   36%   34%    9%   19%   33%   37%   32%
                                                          D                             F                      JK    JK                NO    NO   NJK

           f. Taxes                         162     4   106    31    21    21    46    93     2    22    12    18    30     5    10    19    27    18
                                            16%    7%   17%   35%   10%    9%   23%   17%    7%   21%   12%   17%   25%    5%    8%   17%   18%   26%
                                                          E   BCE                FI     F                             K                 N    NO   NOK

           a. Affordable Housing             86     5    51     5    25    19    17    47     3     3     3     3    15     7    13    15    22     5
                                             9%   10%    8%    5%   11%    8%    8%    9%   11%    3%    3%    3%   12%    6%   11%   13%   14%    7%
                                                                                                                    JKL                       N      

           c. Public Safety                  74    16    38     2    19    18    16    37     3    11     3     2    10    18     6     7    15     3
                                             7%   29%    6%    2%    9%    8%    8%    7%   12%   11%    3%    2%    8%   16%    5%    6%   10%    4%
                                                  CDE                 D                                              KL   OPR                        

           g. Town Government Services       43     3    22    12     6     5    16    21     1     9     1     9     6     -     1     4     9     3
                                             4%    5%    3%   14%    3%    2%    8%    4%    2%    9%    1%    8%    5%          1%    4%    6%    4%
                                                               CE                 F                             K                             O      

           d. Roads                          37     3    24     3     7     7     7    23     -     3     7     7     5     3     2     2     6     2
                                             4%    6%    4%    3%    3%    3%    3%    4%          3%    7%    7%    4%    2%    2%    2%    4%    3%

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                                Table Q3 Page 6
                                                                                                                                                (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                               3. What local issue would you say is the highest priority for you?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           j. Environment//Conservation      33     1    20     2    10     3     4    25     1     1     4     4     1     3     7     7     4     1
                                             3%    3%    3%    2%    5%    1%    2%    5%    3%    1%    4%    4%    1%    2%    6%    6%    3%    1%
                                                                                        F                                                            

           h. Other (Please Specify)         16     1    12     -     3     8     2     5     -     1     1     2     2     1     2     3     2     -
                                             2%    2%    2%          1%    3%    1%    1%          1%    1%    2%    2%    1%    2%    3%    1%      

           i. Don’t Know / No Answer         23     1    10     2    10     1     7    13     2     -     1     -     5     -     -     3    11     3

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                                Table Q4 Page 7

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                  4. What is the most convenient way for you to find out about Town services, news, and events?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  999    55   636    87   221   236   203   536    24   101   101   105   124   114   114   113   158    69
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           b. By visiting the Town’s        307    11   197    33    66    69    63   170     6    50    36    42    29    33    28    37    32    20
           website                          31%   20%   31%   38%   30%   29%   31%   32%   23%   50%   36%   40%   23%   29%   24%   33%   20%   29%
                                                                                                    M           M                       Q            

           h. By reading the Concord        247    11   180    17    40    40    49   151     7     4    18    25    44     5    18    38    72    22
           Journal                          25%   20%   28%   19%   18%   17%   24%   28%   31%    4%   18%   24%   36%    5%   16%   34%   46%   32%
                                                          E                             F                 J     J   JKL           N    NO  NOPR  NOJK

           d. By email                      184    19   104    10    52    51    39    90     4    25    21    18    16    43    18    17    18     8
                                            18%   34%   16%   12%   23%   22%   19%   17%   17%   25%   21%   17%   13%   38%   16%   15%   12%   12%
                                                   CD                 C                                                  OPQR                        

           c. By subscribing to digital     150     5    94    17    33    47    25    78     -    18    15    15    15    18    35    14    13     8
           News & Notices on the Town’s     15%    9%   15%   20%   15%   20%   12%   15%         18%   15%   14%   12%   15%   31%   13%    8%   12%
           website                                                                                                             NPQR                  

           e. By postal mail                 62     1    38     7    17    16    14    27     6     3    11     2    12     5     7     4    11     7
                                             6%    1%    6%    8%    8%    7%    7%    5%   24%    3%   11%    2%   10%    4%    6%    4%    7%   10%
                                                                                              H           L           L                             L

           g. By using social networking     20     2    10     -     7    11     3     6     -     -     -     -     1     9     6     1     2     1
           media (Facebook, twitter,         2%    4%    2%          3%    5%    1%    1%                            *%    8%    5%    1%    1%    1%
           etc.)                                                           GH                                              PQ                        

           a. By visiting Town Offices       14     4     7     2     2     1     8     5     -     -     -     2     4     1     -     1     4     2
                                             1%    7%    1%    2%    1%    *%    4%    1%                      2%    3%    1%          1%    3%    3%

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                                Table Q4 Page 8
                                                                                                                                                (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                  4. What is the most convenient way for you to find out about Town services, news, and events?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           f. By telephone                   13     2     7     1     3     -     3     9     1     -     -     1     4     -     2     -     5     1
                                             1%    3%    1%    2%    1%          1%    2%    4%                1%    3%          2%          3%    1%

           i. Don’t Know / No Answer         23     -    14     2     7     1     8    11     3     1     1     1     2     -     2     4     8     3

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                                Table Q5 Page 9

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                   5. How would you rate your satisfaction with the way you receive information from the Town?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  982    54   640    79   209   229   197   531    26    93    98   105   125   110   111   115   154    71
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        836    39   553    62   183   188   166   461    21    76    77    88   111    95    96   100   136    57
           =========                        85%   72%   86%   78%   88%   82%   84%   87%   80%   82%   79%   84%   89%   86%   86%   87%   88%   80%
                                                          B           B                                                                              

            a. Very satisfied               286     8   194    21    63    71    51   153    10    22    21    25    49    30    36    29    51    22
                                            29%   16%   30%   26%   30%   31%   26%   29%   39%   24%   21%   24%   39%   28%   32%   25%   33%   31%
                                                                                                                     KL                              

            b. Somewhat satisfied           550    30   359    41   120   117   114   308    11    54    57    63    62    64    60    71    85    35
                                            56%   56%   56%   52%   57%   51%   58%   58%   41%   58%   58%   60%   50%   58%   54%   61%   55%   49%

           Bottom 2 NET                     146    15    88    17    26    40    31    70     5    17    21    17    14    15    16    15    18    14
           ============                     15%   28%   14%   22%   12%   18%   16%   13%   20%   18%   21%   16%   11%   14%   14%   13%   12%   20%
                                                   CE                                                                                                

            c. Not very satisfied           120     7    77    14    22    35    20    60     5     7    18    14    12    14    14    13    15    12
                                            12%   14%   12%   18%   10%   15%   10%   11%   20%    8%   18%   13%   10%   13%   13%   11%   10%   17%

            d. Not at all satisfied          26     8    11     3     4     6    11     9     -     9     3     3     1     1     1     2     3     2
                                             3%   15%    2%    4%    2%    3%    5%    2%         10%    3%    3%    1%    1%    1%    2%    2%    3%
                                                  CDE                             H                 M                                                

           e. Don’t Know / No Answer         40     1    10    10    20     8    14    17     1     9     4     1     2     5     5     2    11     1

           MEAN                            3.12  2.73  3.15  3.00  3.16  3.11  3.05  3.14  3.19  2.96  2.97  3.05  3.28  3.12  3.17  3.11  3.20  3.08
                                                          B     B     B                                            JKLR                              

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                               Table Q5 Page 10
                                                                                                                                               (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                   5. How would you rate your satisfaction with the way you receive information from the Town?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           STANDARD DEVIATION              0.71  0.90  0.68  0.79  0.68  0.74  0.76  0.67  0.76  0.85  0.72  0.70  0.68  0.66  0.69  0.66  0.69  0.77
           STANDARD ERROR                  0.03  0.18  0.03  0.12  0.06  0.06  0.06  0.03  0.15  0.17  0.08  0.07  0.05  0.09  0.07  0.06  0.05  0.09

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                               Table Q6 Page 11

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                    6. How would you rate the overall quality of services provided by the Finance Department?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  897    50   610    86   151   216   183   477    21    89   101    99   117    86   105   103   134    63
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        778    39   551    43   145   190   138   430    20    49    90    92   107    73    99    93   123    53
           =========                        87%   78%   90%   50%   96%   88%   75%   90%   93%   55%   89%   93%   91%   85%   94%   90%   92%   84%
                                                    D     D         BCD     G           G     G           J     J     J                             J

            a. Excellent                    381    17   295    17    52   108    52   213     9    15    43    47    63    37    47    44    62    23
                                            42%   33%   48%   19%   34%   50%   28%   45%   40%   16%   42%   47%   53%   43%   44%   43%   47%   37%
                                                         DE                 G           G                 J     J    JR                              

            b. Good                         398    22   256    26    93    83    86   217    11    34    47    45    44    36    53    48    60    30
                                            44%   45%   42%   31%   62%   38%   47%   46%   53%   38%   47%   45%   38%   42%   50%   47%   45%   48%
                                                                     CD                                                                              

           Bottom 2 NET                     119    11    59    43     6    25    45    47     1    40    11     7    10    13     6    10    11    10
           ============                     13%   22%   10%   50%    4%   12%   25%   10%    7%   45%   11%    7%    9%   15%    6%   10%    8%   16%
                                                    E     E   BCE               FHI              KLMR                                                

            c. Fair                          95     3    53    36     3    22    33    39     1    31     8     4     8    13     4    10    11     7
                                            11%    6%    9%   41%    2%   10%   18%    8%    7%   35%    8%    4%    7%   15%    3%   10%    8%   11%
                                                          E   BCE                 H              KLMR                                                

            d. Poor                          24     8     6     7     3     3    12     8     -     9     3     3     2     -     2     -     1     3
                                             3%   16%    1%    9%    2%    1%    7%    2%         10%    3%    3%    2%          2%          1%    5%
                                                   CE                            FH                                                                  

           e. Don’t Know / No Answer        125     5    40     3    77    21    28    71     6    13     1     7     9    29    11    14    32     9

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                               Table Q6 Page 12
                                                                                                                                               (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                    6. How would you rate the overall quality of services provided by the Finance Department?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           MEAN                            3.27  2.95  3.38  2.61  3.29  3.37  2.97  3.33  3.34  2.61  3.29  3.37  3.42  3.28  3.36  3.33  3.38  3.16
                                                    D    BD          BD     G           G     G           J     J    JR                       R     J
           STANDARD DEVIATION              0.75  1.02  0.68  0.90  0.60  0.73  0.85  0.70  0.61  0.89  0.73  0.71  0.71  0.71  0.66  0.65  0.65  0.81
           STANDARD ERROR                  0.03  0.21  0.03  0.15  0.06  0.06  0.08  0.04  0.14  0.19  0.09  0.07  0.05  0.11  0.07  0.06  0.05  0.10

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                               Table Q7 Page 13

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

  7. In terms of the assessment of your property, do you believe your property is over-assessed, under-assessed or fairly assessed relative to others in Town?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  794    36   554    77   127   178   149   447    21    75    91    90   106    70    86    96   120    60
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Over-assessed                 251    12   174    42    23    34    80   132     4    25    32    28    35    18    24    31    33    25
                                            32%   35%   31%   54%   18%   19%   54%   30%   21%   34%   35%   31%   33%   25%   28%   33%   27%   42%
                                                          E    CE               FHI     F                                                           Q

           b. Under-assessed                 15     1     9     -     5     5     2     7     2     -     -     -     1     1     2     3     4     3
                                             2%    2%    2%          4%    3%    1%    1%    8%                      1%    2%    3%    3%    4%    5%

           c. Fairly assessed               529    22   371    35   100   139    67   308    15    49    59    62    71    51    60    62    83    32
                                            67%   63%   67%   46%   78%   78%   45%   69%   70%   66%   65%   69%   66%   73%   69%   64%   69%   53%
                                                          D          CD    GH           G     G                             R                 R      

           d. Rent / Does not apply          80    11    39     -    31    28    22    30     1    14     4     3     7    27     7     4    13     1

           e. Don’t Know / No Answer        147     8    57    12    70    31    40    71     6    14     7    13    14    17    23    17    32    11

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                               Table Q8 Page 14

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                                 8. How important is it for you to be able to pay bills online?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                 1007    54   642    88   223   236   205   540    26   102   102   105   125   114   116   115   157    70
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        701    40   436    64   161   191   145   350    15    98    77    81    61   107    92    81    74    30
           =========                        70%   74%   68%   73%   72%   81%   71%   65%   57%   96%   76%   77%   49%   94%   79%   70%   47%   43%
                                                                           HI                    KLMR    MR    MR        OPQR    QR    QR            

            a. Very important               480    32   294    46   108   136   103   231    10    77    51    58    35    81    66    51    35    25
                                            48%   58%   46%   52%   48%   58%   50%   43%   38%   76%   50%   55%   28%   71%   57%   45%   22%   36%
                                                                            H                     KMR     M    MR         PQR    QR     Q           Q

            b. Somewhat important           222     9   141    18    53    55    43   119     5    20    26    23    26    26    26    29    39     5
                                            22%   16%   22%   21%   24%   23%   21%   22%   19%   20%   26%   22%   21%   23%   23%   25%   25%    7%
                                                                                                          R     R     R     R     R     R     R      

           Bottom 2 NET                     306    14   206    24    62    45    60   189    11     4    25    24    65     7    24    34    83    40
           ============                     30%   26%   32%   27%   28%   19%   29%   35%   43%    4%   24%   23%   51%    6%   21%   30%   53%   57%
                                                                                        F     F           J     J   JKL           N     N   NOP OPJKL
                                                                                                                                                    N

            c. Not very important           161    10   108    14    29    28    28   102     3     4    18    12    34     5    18    19    28    23
                                            16%   19%   17%   16%   13%   12%   14%   19%   13%    4%   18%   11%   27%    4%   15%   17%   18%   33%
                                                                                        F                 J          JL           N     N     N PQJKL
                                                                                                                                                   NO

            d. Not at all important         144     4    98    10    33    17    32    87     8     -     7    12    30     3     6    15    55    17
                                            14%    6%   15%   11%   15%    7%   15%   16%   30%          7%   11%   24%    2%    5%   13%   35%   24%
                                                                                        F     F                      KL                NO   NOP  NOKL

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                               Table Q8 Page 15
                                                                                                                                               (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                                 8. How important is it for you to be able to pay bills online?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           e. Don’t Know / No Answer         15     1     8     1     6     1     5     8     1     -     -     1     1     -     -     2     8     2

           MEAN                            3.03  3.26  2.98  3.14  3.06  3.31  3.05  2.91  2.65  3.71  3.19  3.21  2.52  3.62  3.31  3.02  2.35  2.54
                                                                          GHI                    KLMR    MR    MR        OPQR   PQR    QR            
           STANDARD DEVIATION              1.10  0.99  1.11  1.06  1.10  0.95  1.12  1.12  1.29  0.54  0.96  1.04  1.14  0.68  0.92  1.07  1.17  1.21
           STANDARD ERROR                  0.04  0.20  0.05  0.17  0.09  0.08  0.10  0.05  0.26  0.11  0.11  0.10  0.08  0.09  0.09  0.10  0.08  0.14

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                               Table Q9 Page 16

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                        9. How would you rate the overall quality of services provided by the Department of Planning and Land Management?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  837    49   572    67   148   183   169   465    21    75    88    86   109    93    92   104   129    61
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        618    29   442    36   111   143   118   348    10    52    72    63    85    79    68    70    95    35
           =========                        74%   59%   77%   54%   75%   78%   70%   75%   47%   70%   81%   73%   78%   85%   74%   67%   73%   57%
                                                          D           D     I           I                 R     R     R    PR     R           R      

            a. Excellent                    182     9   138     7    29    50    25   103     4    12    21    21    23    20    25    21    29    10
                                            22%   19%   24%   10%   19%   28%   15%   22%   19%   16%   23%   24%   21%   21%   27%   20%   23%   16%
                                                          D                 G                                                                        

            b. Good                         436    19   305    29    82    93    93   245     6    41    51    42    61    59    43    48    65    25
                                            52%   40%   53%   44%   56%   51%   55%   53%   27%   54%   58%   49%   56%   64%   47%   47%   51%   41%
                                                                            I     I     I                             R    PR                        

           Bottom 2 NET                     218    20   130    31    37    40    51   117    11    22    17    23    24    14    24    34    34    26
           ============                     26%   41%   23%   46%   25%   22%   30%   25%   53%   30%   19%   27%   22%   15%   26%   33%   27%   43%
                                                               CE                            FH                                         N       OQKLM
                                                                                                                                                    N

            c. Fair                         165    19    97    21    28    22    37    95    11    18    12    13    19    10    20    27    27    19
                                            20%   38%   17%   31%   19%   12%   22%   21%   53%   24%   14%   15%   18%   10%   22%   26%   21%   31%
                                                    C           C                 F     F   FGH                                         N        NKLM

            d. Poor                          53     1    33    10     9    17    14    21     -     4     4    10     5     4     4     7     8     7
                                             6%    3%    6%   15%    6%   10%    8%    5%          6%    5%   12%    5%    4%    4%    7%    6%   11%
                                                               BC                                                                                    

           e. Don’t Know / No Answer        185     6    78    22    80    54    42    83     6    27    14    20    18    22    24    13    36    11

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                               Table Q9 Page 17
                                                                                                                                               (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                        9. How would you rate the overall quality of services provided by the Department of Planning and Land Management?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           MEAN                            2.89  2.75  2.96  2.49  2.88  2.96  2.77  2.92  2.66  2.80  3.00  2.86  2.95  3.02  2.97  2.81  2.90  2.62
                                                          D           D     G           G                 R           R     R     R           R      
           STANDARD DEVIATION              0.81  0.80  0.80  0.87  0.78  0.88  0.81  0.78  0.80  0.77  0.75  0.92  0.76  0.71  0.81  0.84  0.82  0.90
           STANDARD ERROR                  0.03  0.17  0.04  0.11  0.08  0.08  0.07  0.04  0.18  0.17  0.09  0.10  0.06  0.10  0.09  0.08  0.06  0.11

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q10 Page 18

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                  10. In terms of land-use and development, how would you rate your satisfaction with the way that Concord is being developed?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  947    55   618    84   190   216   194   513    24    94    97    95   118   106   109   114   146    69
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        647    36   424    46   142   154   113   367    14    65    80    66    88    79    76    64    93    37
           =========                        68%   65%   69%   55%   75%   71%   58%   72%   58%   69%   83%   69%   75%   75%   69%   56%   64%   54%
                                                                      D     G           G                LR     R     R    PR    PR                  

            a. Very satisfied               177     8   117    17    35    54    20    97     5    14    30    24    20    25    19    14    22     8
                                            19%   14%   19%   20%   18%   25%   11%   19%   21%   15%   31%   25%   17%   24%   18%   12%   15%   12%
                                                                            G           G                MR     R                                    

            b. Somewhat satisfied           471    28   307    29   107   100    92   270     9    51    50    42    68    54    56    49    71    29
                                            50%   52%   50%   34%   56%   46%   47%   53%   36%   54%   51%   44%   58%   51%   52%   43%   49%   42%
                                                                      D                                              LR                              

           Bottom 2 NET                     300    19   194    38    48    62    82   146    10    29    17    29    29    27    34    50    53    32
           ============                     32%   35%   31%   45%   25%   29%   42%   28%   42%   31%   17%   31%   25%   25%   31%   44%   36%   46%
                                                                E                FH                             K                      NO       NOKLM

            c. Not very satisfied           232    19   152    26    35    45    65   114     8    25    17    21    23    23    23    39    44    18
                                            25%   35%   25%   31%   18%   21%   33%   22%   34%   26%   17%   22%   20%   21%   21%   35%   30%   26%
                                                                                 FH                                                     O            

            d. Not at all satisfied          68     -    42    12    13    17    17    32     2     4     -     8     6     4    11    11     9    14
                                             7%          7%   15%    7%    8%    9%    6%    8%    5%          8%    5%    4%   10%   10%    6%   20%
                                                                                                                                                NQJLM

           e. Don’t Know / No Answer         75     -    32     4    38    21    16    35     3     9     6    11     9     9     7     3    19     3

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q10 Page 19
                                                                                                                                              (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                  10. In terms of land-use and development, how would you rate your satisfaction with the way that Concord is being developed?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           MEAN                            2.80  2.79  2.81  2.60  2.86  2.89  2.60  2.84  2.70  2.79  3.14  2.86  2.87  2.95  2.77  2.58  2.72  2.45
                                                          D           D     G           G           R  JLMR     R     R   PQR     R           R      
           STANDARD DEVIATION              0.82  0.67  0.82  0.98  0.79  0.87  0.79  0.80  0.91  0.75  0.69  0.89  0.75  0.78  0.86  0.83  0.79  0.95
           STANDARD ERROR                  0.03  0.13  0.04  0.16  0.07  0.08  0.07  0.04  0.19  0.16  0.08  0.09  0.05  0.11  0.09  0.08  0.05  0.11

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q11 Page 20

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                               11. How would you rate the overall quality of services provided by the Concord Free Public Library?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  969    51   620    85   213   217   207   519    25    99    99    97   122   105   110   112   155    69
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        933    51   602    72   209   213   187   508    25    91    95    92   120   100   108   109   153    65
           =========                        96%   99%   97%   85%   98%   98%   90%   98%  100%   92%   96%   95%   98%   95%   98%   97%   99%   94%
                                                    D     D           D     G           G    GH                       J                              

            a. Excellent                    723    29   480    52   162   174   130   397    22    58    77    72   103    71    85    88   124    46
                                            75%   57%   77%   62%   76%   80%   63%   77%   86%   59%   78%   74%   84%   67%   77%   78%   80%   67%
                                                          B           B     G           G     G                     JLR                       R      

            b. Good                         210    22   122    20    46    38    57   111     4    33    18    20    17    29    23    21    29    19
                                            22%   42%   20%   23%   22%   18%   27%   21%   14%   34%   18%   21%   14%   28%   21%   19%   19%   28%
                                                   CE                                               M                                               M

           Bottom 2 NET                      36     1    18    13     4     5    20    11     -     8     4     5     2     5     2     3     2     4
           ============                      4%    1%    3%   15%    2%    2%   10%    2%          8%    4%    5%    2%    5%    2%    3%    1%    6%
                                                              BCE                FH                 M                                                

            c. Fair                          22     1    16     3     3     5     9     9     -     -     3     3     2     4     2     2     2     4
                                             2%    1%    3%    3%    2%    2%    4%    2%                3%    3%    2%    4%    2%    2%    1%    6%

            d. Poor                          14     -     2    10     1     -    12     2     -     8     1     2     -     1     -     1     -     -
                                             1%          *%   12%    *%          6%    *%          8%    1%    2%          1%          1%            
                                                               CE                 H                 K                                                

           e. Don’t Know / No Answer         53     4    30     4    15    19     3    29     2     3     3     9     5     9     6     5    11     3

           MEAN                            3.70  3.56  3.74  3.34  3.74  3.78  3.47  3.74  3.86  3.43  3.72  3.67  3.83  3.60  3.75  3.75  3.79  3.61
                                                         BD          BD     G           G     G           J     J   JLR                      NR      

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q11 Page 21
                                                                                                                                              (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                               11. How would you rate the overall quality of services provided by the Concord Free Public Library?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           STANDARD DEVIATION              0.59  0.53  0.52  1.01  0.50  0.47  0.82  0.50  0.36  0.85  0.59  0.64  0.42  0.63  0.48  0.53  0.44  0.60
           STANDARD ERROR                  0.02  0.11  0.02  0.17  0.04  0.04  0.07  0.02  0.07  0.17  0.07  0.07  0.03  0.09  0.05  0.05  0.03  0.07

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q12 Page 22

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                          12.   What types of lectures on current events would you like to attend, if they were offered by the Library?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  754    41   474    70   169   186   158   395    15    73    84    80    90    96    89    87   106    49
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Community Issues              236    24   159    12    41    52    51   129     4    24    23    26    33    30    23    22    41    14
                                            31%   59%   34%   16%   24%   28%   32%   33%   28%   33%   28%   33%   36%   32%   26%   26%   38%   29%
                                                  CDE    DE                                                                                   P      

           d. World Affairs                 230     4   153    18    54    54    42   130     3     7    29    28    22    29    23    34    41    17
                                            30%    9%   32%   26%   32%   29%   27%   33%   20%   10%   34%   35%   25%   30%   26%   40%   38%   35%
                                                          B           B                                   J     J                                   J

           c. Science and Technology        168     9    95    30    34    51    39    74     4    36    26    20    23    18    13    13     6    13
                                            22%   23%   20%   42%   20%   27%   25%   19%   28%   49%   31%   25%   25%   18%   15%   15%    6%   27%
                                                               CE                                  LM                       Q     Q     Q           Q

           b. Health and Wellness           120     3    66    11    40    29    25    62     3     6     6     6    12    19    30    17    19     5
                                            16%    8%   14%   15%   24%   16%   16%   16%   24%    8%    7%    8%   14%   20%   34%   20%   18%   10%
                                                                     BC                                                         PQR                  

           e. Don’t Know / No Answer        268    14   175    19    60    51    53   152    12    29    18    26    37    19    28    30    59    23

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q13 Page 23

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                    13. How would you rate the overall quality of services provided by the Council on Aging?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  364    28   244    24    67    48    98   203    14    14    21    24    80     7    20    37   125    35
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        338    24   228    23    63    47    83   194    13    14    18    23    77     7    17    35   116    31
           =========                        93%   87%   93%   93%   93%   98%   84%   96%   93%  100%   87%   96%   96%  100%   82%   95%   92%   89%
                                                                            G           G          MR                      QR                        

            a. Excellent                    188     8   132     7    40    25    37   117     9     3     6    11    48     3     4    22    76    16
                                            52%   29%   54%   29%   60%   52%   37%   58%   60%   21%   27%   46%   60%   40%   18%   59%   60%   46%
                                                          D           D                 G                             K                 O     O     O

            b. Good                         150    16    96    16    22    22    46    77     5    11    12    12    29     4    13    13    40    15
                                            41%   58%   39%   65%   33%   46%   47%   38%   33%   79%   60%   50%   37%   60%   65%   35%   32%   43%
                                                               CE                                                                PQ                  

           Bottom 2 NET                      26     4    16     2     5     1    15     9     1     -     3     1     3     -     4     2    10     4
           ============                      7%   13%    7%    7%    7%    2%   16%    4%    7%         13%    4%    4%         18%    5%    8%   11%
                                                                                 FH                                                                  

            c. Fair                          21     2    16     2     2     1    11     7     1     -     3     1     3     -     4     -     6     4
                                             6%    7%    6%    7%    3%    2%   12%    4%    7%         13%    4%    4%         18%          5%   11%
                                                                                 FH                                                                  

            d. Poor                           6     2     1     -     3     -     4     2     -     -     -     -     -     -     -     2     4     -
                                             2%    6%    *%          5%          4%    1%                                              5%    3%      

           e. Don’t Know / No Answer        658    27   406    65   161   189   112   345    13    89    81    82    46   108    96    80    40    37

           MEAN                            3.43  3.10  3.47  3.22  3.48  3.50  3.18  3.52  3.53  3.21  3.13  3.42  3.56  3.40  3.00  3.49  3.50  3.34
                                                         BD           B     G           G                             K                 O     O      

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q13 Page 24
                                                                                                                                              (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                    13. How would you rate the overall quality of services provided by the Council on Aging?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           STANDARD DEVIATION              0.67  0.78  0.63  0.56  0.77  0.55  0.79  0.61  0.65  0.42  0.63  0.58  0.57  0.53  0.61  0.77  0.72  0.68
           STANDARD ERROR                  0.04  0.25  0.04  0.12  0.09  0.08  0.09  0.04  0.16  0.26  0.16  0.12  0.05  0.24  0.15  0.13  0.05  0.12

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q14 Page 25

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                14. How would you rate the overall quality of services provided by the Concord Police Department?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  954    55   630    79   190   218   192   517    27    89    99    97   123   103   109   109   155    69
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        911    43   612    71   184   208   170   505    27    78    98    92   121    97   105   107   153    59
           =========                        96%   79%   97%   90%   97%   96%   89%   98%  100%   88%   99%   95%   98%   95%   97%   98%   99%   86%
                                                          B           B     G           G   FGH          JR           R           R     R     R      

            a. Excellent                    595    39   423    31   102   136   102   340    17    35    69    62    84    66    66    66   111    36
                                            62%   71%   67%   39%   54%   62%   53%   66%   63%   40%   69%   64%   68%   64%   60%   60%   72%   52%
                                                    D    DE                             G                JR     J    JR                      PR      

            b. Good                         316     5   189    41    82    72    69   165    10    43    29    30    37    31    40    41    42    23
                                            33%    8%   30%   51%   43%   33%   36%   32%   37%   48%   29%   31%   30%   30%   36%   38%   27%   33%
                                                          B    BC    BC                                                                 Q            

           Bottom 2 NET                      43    12    17     8     6    10    21    12     -    11     1     5     2     5     4     2     2    10
           ============                      4%   21%    3%   10%    3%    4%   11%    2%         12%    1%    5%    2%    5%    3%    2%    1%   14%
                                                   CE                            FH                 K                                           OPQKM

            c. Fair                          40    12    15     7     6     9    20    11     -    11     -     4     2     5     4     2     1    10
                                             4%   21%    2%    9%    3%    4%   10%    2%         12%          4%    2%    5%    3%    2%    1%   14%
                                                   CE                            FH                                                             OPQLM

            d. Poor                           3     -     2     1     -     1     1     1     -     -     1     1     -     -     -     -     1     -
                                             *%          *%    1%          *%    1%    *%                1%    1%                            *%      

           e. Don’t Know / No Answer         68     -    20    10    39    19    19    31     -    14     3     9     3    12     7     8    10     3

           MEAN                            3.58  3.50  3.64  3.27  3.51  3.58  3.41  3.63  3.63  3.27  3.67  3.58  3.66  3.59  3.57  3.58  3.70  3.38
                                                         DE           D     G           G                JR     J    JR                 R     R      

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q14 Page 26
                                                                                                                                              (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                14. How would you rate the overall quality of services provided by the Concord Police Department?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           STANDARD DEVIATION              0.59  0.83  0.55  0.67  0.56  0.59  0.70  0.53  0.49  0.67  0.56  0.63  0.52  0.59  0.56  0.53  0.51  0.73
           STANDARD ERROR                  0.02  0.16  0.02  0.10  0.05  0.05  0.06  0.03  0.10  0.14  0.07  0.06  0.04  0.08  0.06  0.05  0.03  0.09

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q15 Page 27

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                 15. How would you rate the overall quality of services provided by the Concord Fire Department?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  869    54   586    66   163   186   179   480    24    70    86    88   119    90    97   102   151    66
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        859    53   581    63   163   184   177   475    24    70    84    85   119    89    96   101   151    65
           =========                        99%   98%   99%   95%  100%   99%   99%   99%  100%  100%   98%   97%   99%   98%   99%   99%  100%   98%
                                                                      C                       H                                                      

            a. Excellent                    654    41   460    37   115   146   131   360    16    34    65    71    92    67    78    76   124    47
                                            75%   76%   78%   56%   71%   78%   73%   75%   67%   48%   76%   81%   77%   75%   80%   74%   82%   71%
                                                    D     D                                               J     J     J                              

            b. Good                         206    12   121    25    47    38    46   115     8    37    19    14    26    21    18    25    27    18
                                            24%   22%   21%   38%   29%   20%   25%   24%   33%   52%   23%   16%   22%   24%   19%   25%   18%   27%
                                                                C                                KLMR                                                

           Bottom 2 NET                      10     1     5     4     -     2     3     5     -     -     1     3     1     1     1     1     -     1
           ============                      1%    2%    1%    5%          1%    1%    1%                2%    3%    1%    2%    1%    1%          2%

            c. Fair                           9     1     5     3     -     1     3     5     -     -     1     2     1     1     1     1     -     1
                                             1%    2%    1%    4%          1%    1%    1%                2%    2%    1%    2%    1%    1%          2%

            d. Poor                           1     -     -     1     -     1     -     -     -     -     -     1     -     -     -     -     -     -
                                             *%                2%          1%                                  1%                                    

           e. Don’t Know / No Answer        153     1    64    23    66    51    31    68     3    32    17    18     7    24    19    15    15     6

           MEAN                            3.74  3.75  3.78  3.49  3.71  3.77  3.72  3.74  3.67  3.48  3.74  3.76  3.77  3.73  3.79  3.73  3.82  3.70
                                                    D     D           D                                   J     J     J                       R     J
           STANDARD DEVIATION              0.47  0.48  0.44  0.65  0.46  0.48  0.48  0.46  0.48  0.50  0.48  0.55  0.44  0.48  0.44  0.47  0.38  0.50
           STANDARD ERROR                  0.02  0.10  0.02  0.08  0.04  0.04  0.04  0.02  0.10  0.11  0.06  0.06  0.03  0.07  0.05  0.05  0.03  0.06

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q16 Page 28

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                    16. How would you rate the overall quality of services provided by Concord Public Works?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                 1002    55   647    89   211   234   206   536    25   102   102   103   124   112   113   116   158    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        845    45   561    59   180   201   164   458    22    87    84    80   112    87    99    99   143    53
           =========                        84%   82%   87%   66%   85%   86%   79%   85%   87%   85%   82%   78%   90%   78%   88%   85%   90%   74%
                                                          D           D                                              LR           R          NR      

            a. Excellent                    419    27   289    18    85   107    72   228    12    31    47    46    49    51    52    47    68    29
                                            42%   48%   45%   20%   40%   46%   35%   43%   48%   31%   46%   45%   39%   45%   46%   41%   43%   40%
                                                    D     D           D                                                                              

            b. Good                         425    18   272    41    94    94    92   230    10    56    37    34    63    37    48    51    75    24
                                            42%   33%   42%   46%   45%   40%   44%   43%   38%   55%   36%   33%   51%   33%   43%   44%   47%   33%
                                                                                                    L               KLR                      NR      

           Bottom 2 NET                     158    10    86    30    32    33    43    78     3    15    18    23    12    24    13    17    15    19
           ============                     16%   18%   13%   34%   15%   14%   21%   15%   13%   15%   18%   22%   10%   22%   12%   15%   10%   26%
                                                               CE                                               M           Q                     OQM

            c. Fair                         126     7    74    15    30    29    27    68     2     7    14    20     9    16    12    16    15    16
                                            13%   13%   11%   17%   14%   12%   13%   13%    8%    7%   14%   19%    7%   14%   11%   14%   10%   22%
                                                                                                                M                                 OQM

            d. Poor                          32     3    12    15     2     4    16    10     1     8     4     3     3     9     1     1     -     3
                                             3%    6%    2%   17%    1%    2%    8%    2%    5%    8%    4%    3%    2%    8%    1%    1%          4%
                                                               CE                FH                                                                  

           e. Don’t Know / No Answer         20     -     3     -    17     2     4    12     2     -     -     3     2     3     4     1     7     -

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q16 Page 29
                                                                                                                                              (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                    16. How would you rate the overall quality of services provided by Concord Public Works?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           MEAN                            3.23  3.24  3.30  2.70  3.24  3.29  3.06  3.26  3.30  3.08  3.24  3.19  3.27  3.16  3.33  3.25  3.33  3.10
                                                    D     D           D     G           G                                                     R      
           STANDARD DEVIATION              0.79  0.89  0.74  0.98  0.73  0.76  0.89  0.75  0.85  0.83  0.84  0.85  0.70  0.94  0.71  0.72  0.65  0.89
           STANDARD ERROR                  0.03  0.18  0.03  0.16  0.06  0.06  0.08  0.04  0.17  0.16  0.10  0.08  0.05  0.13  0.07  0.07  0.04  0.10

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q17 Page 30

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                          17. How would you rate your satisfaction with the maintenance of Town roads?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                 1017    55   650    89   223   237   210   545    26   102   102   106   126   114   116   117   161    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        861    35   568    58   199   200   169   470    21    82    73    93   111    99   101   103   144    56
           =========                        85%   64%   87%   65%   89%   85%   81%   86%   81%   80%   72%   88%   88%   86%   87%   88%   89%   78%
                                                         BD          BD                                         K     K                       R      

            a. Very satisfied               307    11   212    18    66    90    48   162     7    19    22    32    37    40    41    40    51    25
                                            30%   21%   33%   21%   29%   38%   23%   30%   29%   19%   22%   30%   29%   35%   35%   34%   32%   35%
                                                                            G                                                                        

            b. Somewhat satisfied           553    24   356    40   134   111   121   308    13    63    51    61    74    58    60    63    92    31
                                            54%   43%   55%   45%   60%   47%   58%   57%   52%   62%   50%   58%   59%   51%   52%   53%   57%   43%
                                                                                        F                             R                       R      

           Bottom 2 NET                     157    20    82    31    24    36    40    75     5    20    29    13    15    16    16    14    18    16
           ============                     15%   36%   13%   35%   11%   15%   19%   14%   19%   20%   28%   12%   12%   14%   13%   12%   11%   22%
                                                   CE          CE                                        LM                                         Q

            c. Not very satisfied           121     9    66    25    21    33    26    59     3    11    21    11    11    13    14    12    15    13
                                            12%   16%   10%   28%    9%   14%   12%   11%   13%   11%   20%   10%    9%   11%   12%   10%    9%   18%
                                                               CE                                         M                                          

            d. Not at all satisfied          36    11    15     6     3     4    15    16     1     9     8     2     4     3     1     2     3     3
                                             4%   20%    2%    6%    2%    2%    7%    3%    5%    9%    8%    2%    3%    2%    1%    2%    2%    4%
                                                   CE                            FH                                                                  

           e. Don’t Know / No Answer          5     -     -     -     5     -     1     3     1     -     -     -     1     -     -     -     4     -

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q17 Page 31
                                                                                                                                              (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                          17. How would you rate your satisfaction with the maintenance of Town roads?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           MEAN                            3.11  2.64  3.18  2.80  3.17  3.21  2.97  3.13  3.04  2.90  2.85  3.16  3.14  3.19  3.21  3.21  3.19  3.08
                                                         BD          BD     G           G                      JK    JK                              
           STANDARD DEVIATION              0.74  1.03  0.70  0.84  0.65  0.73  0.80  0.71  0.81  0.81  0.85  0.68  0.71  0.73  0.69  0.69  0.67  0.83
           STANDARD ERROR                  0.03  0.20  0.03  0.14  0.05  0.06  0.07  0.03  0.17  0.16  0.10  0.07  0.05  0.10  0.07  0.06  0.04  0.10

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q18 Page 32

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                  18. How would you rate your satisfaction with the Town’s snow plowing and winter maintenance?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  982    55   635    88   203   216   205   536    26    96   102   104   123   105   110   114   157    69
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        878    38   580    75   185   193   169   494    22    86    91    95   116    95    99   101   141    54
           =========                        89%   69%   91%   85%   91%   89%   83%   92%   87%   89%   89%   91%   94%   91%   90%   88%   90%   78%
                                                          B           B                 G                       R     R           R           R      

            a. Very satisfied               491    23   342    41    85   127    85   271     8    44    54    53    65    56    58    59    74    29
                                            50%   43%   54%   46%   42%   59%   42%   51%   30%   46%   53%   51%   53%   53%   52%   51%   47%   42%
                                                          E                GI           I                                                            

            b. Somewhat satisfied           387    14   238    34   100    66    84   222    15    41    37    42    50    39    42    42    67    25
                                            39%   26%   38%   39%   49%   31%   41%   41%   57%   43%   36%   40%   41%   37%   38%   37%   43%   36%
                                                                     BC                 F     F                                                      

           Bottom 2 NET                     104    17    55    14    18    23    35    42     3    11    11     9     8    10    11    13    16    15
           ============                     11%   31%    9%   15%    9%   11%   17%    8%   13%   11%   11%    9%    6%    9%   10%   12%   10%   22%
                                                   CE                             H                                                              OQLM

            c. Not very satisfied            80     9    46    11    14    20    23    33     3     3     7     5     7    10    11    11    15    11
                                             8%   17%    7%   12%    7%    9%   11%    6%   13%    3%    7%    5%    6%    9%   10%   10%    9%   16%
                                                                                                                                                  JLM

            d. Not at all satisfied          24     8    10     3     4     3    13     9     -     8     4     4     1     -     -     2     1     4
                                             2%   14%    2%    3%    2%    1%    6%    2%          8%    4%    4%    *%                2%    1%    6%
                                                  CDE                            FH                 M                                                

           e. Don’t Know / No Answer         40     -    15     1    25    21     6    12     1     6     -     2     3     9     6     3     8     3

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q18 Page 33
                                                                                                                                              (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                  18. How would you rate your satisfaction with the Town’s snow plowing and winter maintenance?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           MEAN                            3.37  2.97  3.44  3.28  3.31  3.47  3.18  3.41  3.16  3.27  3.38  3.38  3.46  3.44  3.42  3.38  3.36  3.14
                                                         BE     B     B    GI           G                             R     R     R           R      
           STANDARD DEVIATION              0.74  1.09  0.69  0.80  0.69  0.72  0.86  0.68  0.65  0.87  0.79  0.75  0.63  0.66  0.67  0.74  0.69  0.90
           STANDARD ERROR                  0.03  0.21  0.03  0.13  0.06  0.06  0.07  0.03  0.13  0.18  0.09  0.07  0.04  0.09  0.07  0.07  0.05  0.11

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q19 Page 34

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                             19. How would you rate your satisfaction with the Town’s water service?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  961    53   612    86   210   221   204   511    25   101    94   101   116   104   110   113   151    71
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        889    49   571    76   194   200   187   479    23    91    87    90   112    88   107   109   146    60
           =========                        92%   91%   93%   87%   92%   90%   92%   94%   92%   90%   93%   89%   96%   84%   97%   96%   97%   85%
                                                                                                                     LR          NR    NR    NR      

            a. Very satisfied               565    26   392    30   117   133   106   311    16    32    52    64    85    54    70    68   104    36
                                            59%   48%   64%   35%   56%   60%   52%   61%   64%   32%   56%   63%   74%   52%   63%   60%   69%   51%
                                                          D           D                                   J     J   JKR                      NR      

            b. Somewhat satisfied           325    23   179    45    77    67    82   168     7    58    35    26    26    34    37    41    43    24
                                            34%   43%   29%   52%   37%   30%   40%   33%   28%   58%   37%   26%   23%   33%   34%   37%   28%   34%
                                                                C                                 LMR     M                                          

           Bottom 2 NET                      72     5    41    11    16    21    17    32     2    10     7    11     4    16     4     4     5    11
           ============                      8%    9%    7%   13%    8%   10%    8%    6%    8%   10%    7%   11%    4%   16%    3%    4%    3%   15%
                                                                                                                M         OPQ                    OPQM

            c. Not very satisfied            58     5    34    10     9    14    15    28     2     9     4    10     4    12     2     4     4     9
                                             6%    9%    6%   11%    4%    6%    7%    5%    8%    9%    4%   10%    3%   11%    2%    4%    3%   13%
                                                                                                                M          OQ                    OPQM

            d. Not at all satisfied          14     -     7     1     6     7     2     5     -     1     3     1     1     5     1     -     1     2
                                             1%          1%    1%    3%    3%    1%    1%          1%    3%    1%    1%    4%    1%          *%    3%

           e. Don’t Know / No Answer         61     2    38     3    18    16     6    36     2     1     8     5    10    10     6     4    14     1

           MEAN                            3.50  3.40  3.56  3.21  3.45  3.47  3.42  3.53  3.56  3.20  3.46  3.51  3.69  3.32  3.59  3.56  3.65  3.32
                                                         DE           D                 G                       J  JKLR          NR    NR    NR      

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q19 Page 35
                                                                                                                                              (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                             19. How would you rate your satisfaction with the Town’s water service?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           STANDARD DEVIATION              0.68  0.65  0.65  0.69  0.72  0.76  0.67  0.64  0.65  0.65  0.72  0.72  0.56  0.84  0.60  0.57  0.56  0.81
           STANDARD ERROR                  0.03  0.13  0.03  0.11  0.06  0.06  0.06  0.03  0.14  0.13  0.09  0.07  0.04  0.12  0.06  0.05  0.04  0.10

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q20 Page 36

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                           20. Please indicate your consideration of the price of  - Water Services?  

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  845    48   560    78   159   197   168   460    20    90    91    94   106    88    96    98   120    63
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Good Bargain                  123     7    93     3    20    30    21    71     1     1    14    11    18    10    16    11    34     9
                                            15%   15%   17%    3%   12%   15%   12%   15%    3%    2%   15%   12%   17%   11%   16%   11%   28%   14%
                                                          D                             I                 J     J     J                    NOPR     J

           b. Reasonably Priced             588    35   381    55   117   140   115   320    14    77    50    66    75    59    66    77    77    42
                                            70%   73%   68%   70%   73%   71%   68%   69%   68%   85%   55%   70%   71%   67%   69%   78%   64%   67%
                                                                                                    K           K     K                 Q            

           c. Excessively Price             134     6    85    20    23    27    33    69     6    12    28    17    13    19    14    10     9    12
                                            16%   13%   15%   26%   14%   14%   19%   15%   28%   13%   30%   18%   12%   22%   15%   10%    8%   19%
                                                                                                          M                 Q                       Q

           d. Don’t Use Service              37     3    25     2     7     5     4    26     2     -     3     4     6     1     7     4    11     2

           e. Don’t Know / No Answer        140     4    65     9    62    35    38    62     5    12     8     8    15    25    13    15    35     7

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q21 Page 37

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                            21. Please indicate your consideration of the price of  - Sewer Services?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  421    26   282    45    68   112    88   210    11    44    48    50    50    52    53    45    50    29
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Good Bargain                   48     1    36     2    10    16    10    21     1     -     7     4     9     5     5     5    11     2
                                            11%    3%   13%    4%   15%   14%   11%   10%    5%         14%    8%   17%   11%    9%   11%   22%    7%
                                                                                                                                             OR      

           b. Reasonably Priced             282    23   190    22    47    74    53   147     8    28    32    31    31    35    40    33    33    19
                                            67%   87%   68%   48%   69%   66%   60%   70%   68%   65%   66%   62%   62%   67%   75%   73%   65%   66%
                                                    D                                                                                                

           c. Excessively Price              91     3    56    22    11    22    25    41     3    15    10    15    10    11     8     7     6     8
                                            22%   10%   20%   48%   16%   20%   29%   20%   27%   35%   20%   30%   21%   22%   16%   16%   13%   28%
                                                              BCE                                                                                    

           d. Don’t Use Service             360    21   226    29    84    77    60   214     9    31    29    36    55    33    37    46    65    28

           e. Don’t Know / No Answer        240     8   142    15    76    48    62   123     7    27    25    20    22    30    26    25    50    15

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q22 Page 38

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                      22. Please indicate your consideration of the price of  - Trash and Recycling Pickup?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  749    26   492    74   156   178   141   409    21    75    90    82    84    79    91    92   104    52
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Good Bargain                   95     8    66     3    18    17    15    63     1     3     8    11    17     5    10    10    25     7
                                            13%   30%   13%    4%   12%    9%   10%   15%    5%    4%    9%   13%   21%    6%   11%   11%   23%   13%
                                                    D                                                                JK                     NOP      

           b. Reasonably Priced             404    14   286    27    77   109    62   226     7    26    50    55    48    37    55    55    55    24
                                            54%   55%   58%   36%   49%   61%   44%   55%   35%   35%   55%   67%   57%   46%   61%   59%   52%   46%
                                                          D                GI           G                      JR                                    

           c. Excessively Price             250     4   140    44    62    52    64   120    12    46    32    16    18    38    26    27    25    21
                                            33%   16%   28%   60%   39%   29%   46%   29%   60%   61%   35%   20%   22%   48%   29%   30%   24%   40%
                                                               BC    BC          FH          FH   KLM     L               OPQ                     QLM

           d. Don’t Use Service             168    24    98    12    33    33    46    86     3    17    10    15    31    19    19    12    32    13

           e. Don’t Know / No Answer        106     5    60     3    38    26    24    53     3    11     3     9    12    16     6    13    29     7

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q23 Page 39

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                              23. Please indicate your consideration of the price of  -Electricity?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  973    52   633    87   201   226   200   523    24   101   102   101   118   107   114   113   150    67
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Good Bargain                  249    27   170    14    39    55    55   134     5    15    19    26    42    19    16    23    63    25
                                            26%   52%   27%   16%   19%   24%   28%   26%   22%   15%   19%   26%   36%   18%   14%   21%   42%   37%
                                                  CDE                                                                JK                     NOP NOPJK

           b. Reasonably Priced             595    19   390    52   134   148   121   312    14    65    62    65    70    67    78    77    81    31
                                            61%   37%   62%   60%   66%   65%   60%   60%   61%   65%   61%   64%   59%   62%   68%   68%   54%   46%
                                                          B           B                                         R                QR    QR            

           c. Excessively Price             128     6    73    22    29    24    24    77     4    20    21    10     6    21    20    13     6    11
                                            13%   11%   11%   25%   14%   11%   12%   15%   17%   20%   20%   10%    5%   20%   18%   12%    4%   16%
                                                                                                    M     M                 Q     Q     Q          QM

           d. Don’t Use Service               8     1     3     2     3     2     2     4     -     -     -     1     3     -     -     -     4     -

           e. Don’t Know / No Answer         42     3    15     -    24     9     9    21     3     1     -     4     6     7     2     4    12     5

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q24 Page 40

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                    24. Please indicate your consideration of the price of  - Beede Swim and Fitness Center?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  562    26   359    64   113   136   132   280    15    71    69    54    53    77    74    62    65    38
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Good Bargain                   55     4    35     2    13    10    10    32     3     1     4     3    17     1     1     1    17     9
                                            10%   16%   10%    4%   12%    7%    7%   12%   20%    2%    6%    6%   33%    2%    2%    2%   26%   24%
                                                                                                                    JKL                     NOP OPJKL
                                                                                                                                                    N

           b. Reasonably Priced             148     4   112     9    22    39    28    78     3     6    17    21    23    13    22    16    21     9
                                            26%   15%   31%   15%   19%   29%   21%   28%   17%    8%   24%   39%   44%   17%   29%   26%   32%   24%
                                                          E                                                     J   JKR                       N      

           c. Excessively Price             360    18   212    52    78    87    94   170     9    64    48    30    12    62    52    44    27    20
                                            64%   69%   59%   82%   69%   64%   71%   61%   64%   90%   70%   56%   23%   81%   69%   72%   42%   53%
                                                                C                                 LMR     M     M          QR     Q    QR           M

           d. Don’t Use Service             345    23   226    19    77    74    61   203     7    20    21    42    52    33    31    42    80    24

           e. Don’t Know / No Answer        114     6    65     6    37    26    18    65     5    11    12    10    22     5    11    13    20    10

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q25 Page 41

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                        25. Please indicate your consideration of the price of  -  Recreation Programs? 

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  390    21   259    41    70   113    71   197     9    49    69    37    20    74    64    33    27    18
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Good Bargain                   81    11    46     6    18    21    20    38     1    11    21    12     5     9    12     3     7     2
                                            21%   52%   18%   16%   26%   19%   29%   19%   13%   22%   30%   32%   24%   12%   19%    9%   26%   11%
                                                                                                                R                             P      

           b. Reasonably Priced             245     7   176    22    40    73    33   130     8    29    40    22    14    45    42    23    17    12
                                            63%   34%   68%   54%   56%   65%   46%   66%   87%   60%   58%   59%   70%   61%   66%   70%   63%   67%
                                                                            G           G     G                                                      

           c. Excessively Price              65     3    37    12    12    18    18    29     -     9     8     3     1    20    10     7     3     4
                                            17%   15%   14%   30%   18%   16%   25%   15%         18%   12%    8%    6%   27%   15%   21%   11%   22%
                                                                                                                            Q                        

           d. Don’t Use Service             440    29   277    32   103    93    97   240     9    22    19    51    75    29    31    65   110    38

           e. Don’t Know / No Answer        191     5   115    16    55    31    42   110     8    31    14    18    31    12    22    19    29    16

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q26 Page 42

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

  26. For the Town Government, how much of a priority for you is it that the Town uses its financial resources to make its buildings and vehicles more energy 
                                                                           efficient?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  995    55   638    89   213   234   205   532    24   102   101   102   123   114   115   115   153    69
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. High Priority                 366    17   249    14    86    88    62   210     8    27    28    32    47    40    44    51    74    24
                                            37%   32%   39%   15%   40%   37%   30%   39%   32%   26%   27%   31%   38%   35%   39%   45%   48%   35%
                                                          D           D                 G                                                     R      

           b. Moderate Priority             458    22   300    38    97   112    94   244     8    34    46    56    63    55    55    54    66    29
                                            46%   39%   47%   43%   46%   48%   46%   46%   34%   33%   45%   55%   52%   48%   48%   46%   43%   42%
                                                                                                                J                                    

           c. Low Priority                  171    16    89    37    29    35    49    79     8    41    28    14    13    19    16    10    14    16
                                            17%   29%   14%   41%   14%   15%   24%   15%   34%   40%   27%   14%   11%   17%   14%    9%    9%   23%
                                                   CE          CE                FH                LM    LM                                       PQM

           d. Don’t Know / No Answer         27     -    12     -    16     2     6    16     3     -     1     4     4     -     1     2    12     3

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q27 Page 43

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                             27. Which type of infrastructure improvement is your highest priority?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  928    54   594    84   196   225   192   489    22   101    94   100   109   110   113   110   130    62
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           g. Middle School Renovations     205    11   140    14    40    69    33    99     5    22    32    18     8    53    34    19    11     9
                                            22%   21%   24%   17%   20%   31%   17%   20%   21%   22%   34%   18%    7%   48%   30%   17%    9%   15%
                                                                           GH                           LMR     M        OPQR   PQR     Q            

           b. Sidewalks / Paths to          166     3   117     7    39    43    33    85     5     6    12    16    20    26    22    28    22    14
           connect neighborhoods and        18%    6%   20%    8%   20%   19%   17%   17%   24%    6%   13%   16%   18%   24%   19%   26%   17%   23%
           popular destinations                          BD           B                                                                             J

           a. Public Transit Networks       153     8    94    19    32    22    45    78     8    25     7    12    22     5    14    22    40     7
                                            16%   15%   16%   23%   16%   10%   23%   16%   38%   24%    7%   12%   20%    4%   13%   20%   31%   11%
                                                                                  F     F    FH     K                 K           N     N  NOPR      

           c. Bike Trails and Bike Lanes    152     4    98    21    29    41    17    94     -    18    25    24    20     7    20    17    16     5
                                            16%    8%   16%   25%   15%   18%    9%   19%         18%   26%   24%   18%    7%   18%   16%   12%    8%
                                                                B           G           G                 R     R     R           N                  

           d. Parks / Recreation             85     4    41     8    31    21    12    51     2    14    10     8     8    14     8     8    11     5
           Facilities                        9%    8%    7%   10%   16%    9%    6%   10%    7%   14%   10%    8%    7%   12%    7%    7%    8%    8%
                                                                      C                                                                              

           h. Water / Sewer Systems          72     6    48     7    11    12    26    34     1     4     1    11    12     1     6     9    15    12
                                             8%   11%    8%    9%    6%    5%   13%    7%    3%    4%    1%   11%   11%    1%    5%    8%   12%   19%
                                                                                  F                             K     K                 N    NO  NOJK

           f. Commercial / Business          52    13    30     4     5     8    18    25     1    11     3     8    14     3     5     2     4     3
           Centers                           6%   24%    5%    4%    2%    3%    9%    5%    7%   11%    3%    8%   13%    3%    4%    2%    3%    5%
                                                  CDE                             F                                  KR                              

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q27 Page 44
                                                                                                                                              (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                             27. Which type of infrastructure improvement is your highest priority?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           e. Community Centers              42     4    25     3     9     9     9    24     -     1     4     3     7     1     4     4    11     7
                                             5%    8%    4%    4%    5%    4%    5%    5%          1%    4%    3%    6%    1%    3%    4%    8%   11%
                                                                                                                                              N    NJ

           i. Don’t Know / No Answer         94     1    56     5    32    12    18    58     5     1     8     6    17     5     4     7    36    10

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q28 Page 45

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

  28. The Town can use zoning regulations to guide the development of the three village centers and three industrial park areas.  New/expanded business areas 
                   could create jobs and provide for a more diversified economy.  How should the Town approach the development of these areas?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  903    52   587    86   178   213   187   483    20    99    95    99   109   103   105   103   123    65
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Add new / additional areas    123    21    68    12    21    25    31    60     7    20    15    15    15    19    12    11     8     8
                                            14%   40%   12%   14%   12%   12%   17%   12%   32%   20%   16%   15%   13%   18%   11%   11%    7%   12%
                                                  CDE                                                                                                

           b. Expand existing areas         376    19   243    22    91   102    65   206     3    31    50    41    42    55    56    35    49    16
                                            42%   37%   41%   26%   51%   48%   35%   43%   15%   31%   52%   41%   39%   53%   53%   34%   40%   25%
                                                                      D    GI     I     I                 R     R     R    PR   PQR           R      

           c. Keep existing areas the       404    12   276    51    66    86    91   217    11    49    30    43    52    30    37    57    66    41
           same                             45%   23%   47%   59%   37%   40%   49%   45%   53%   49%   32%   43%   48%   29%   35%   55%   53%   63%
                                                          B    BE                                                     K                NO    NO NOKLM

           d. Don’t Know / No Answer        119     3    63     3    50    24    24    65     7     3     7     7    17    11    11    14    42     7

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q29 Page 46

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

        29. How important is using 'green initiatives', which focus on maintaining a sustainable, natural environment, in the long-term planning process?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                 1009    54   643    88   223   236   209   539    25   102   102   105   123   114   116   116   160    70
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        912    45   590    64   212   226   173   493    20    79    90    92   108   110   111   108   153    60
           =========                        90%   83%   92%   73%   95%   96%   83%   91%   79%   77%   88%   88%   88%   96%   96%   93%   96%   86%
                                                          D          BD     G           G                                   R     R           R      

            a. Very important               594    31   375    37   152   146   111   326    11    49    46    50    74    70    74    83   110    39
                                            59%   56%   58%   42%   68%   62%   53%   61%   45%   48%   45%   48%   60%   61%   64%   71%   69%   56%
                                                          D          CD                                              KL                 R     R      

            b. Somewhat important           317    14   215    27    60    80    62   167     9    30    44    42    34    41    37    25    43    21
                                            31%   27%   33%   31%   27%   34%   30%   31%   34%   29%   43%   40%   28%   36%   32%   22%   27%   30%
                                                                                                          M     M                                    

           Bottom 2 NET                      97     9    53    24    11    10    36    46     5    23    12    13    15     4     5     8     6    10
           ============                     10%   17%    8%   27%    5%    4%   17%    9%   21%   23%   12%   12%   13%    4%    4%    7%    4%   14%
                                                    E          CE                FH                                                               NOQ

            c. Not very important            61     1    41    12     7     8    14    36     3     4    10    11    12     3     2     7     6     6
                                             6%    1%    6%   14%    3%    4%    7%    7%   11%    4%    9%   10%   10%    2%    2%    6%    4%    9%
                                                                B                                                                                    

            d. Not at all important          36     9    12    11     4     2    22    10     2    19     3     2     3     1     2     1     1     4
                                             4%   16%    2%   13%    2%    1%   10%    2%   10%   18%    3%    2%    3%    1%    2%    1%    *%    6%
                                                   CE          CE                FH              KLMR                                                

           e. Don’t Know / No Answer         13     1     7     1     5     1     2     9     2     -     -     1     4     -     -     1     6     2

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q29 Page 47
                                                                                                                                              (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

        29. How important is using 'green initiatives', which focus on maintaining a sustainable, natural environment, in the long-term planning process?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           MEAN                            3.46  3.24  3.48  3.02  3.61  3.57  3.26  3.50  3.14  3.07  3.30  3.33  3.45  3.56  3.58  3.63  3.64  3.36
                                                         BD         BCD    GI          GI                             J                 R     R      
           STANDARD DEVIATION              0.76  1.08  0.70  1.04  0.65  0.60  0.98  0.71  0.98  1.12  0.75  0.74  0.78  0.61  0.64  0.64  0.57  0.87
           STANDARD ERROR                  0.03  0.21  0.03  0.17  0.05  0.05  0.08  0.03  0.20  0.22  0.09  0.07  0.05  0.08  0.07  0.06  0.04  0.10

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30A Page 48

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

              30A. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Affordable Housing?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  990    53   639    89   210   235   208   528    19   101   101   105   122   114   115   116   153    64
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        425    24   276    24   101    93   100   226     6    29    23    29    55    52    53    57    96    32
           =========                        43%   46%   43%   27%   48%   40%   48%   43%   33%   29%   23%   28%   45%   45%   46%   49%   63%   50%
                                                          D           D                                              KL                     NOP   JKL

            5- Most pressing                225    14   142    20    49    41    61   119     4    23    10     7    31    15    32    28    57    21
                                            23%   27%   22%   23%   23%   17%   29%   23%   21%   23%   10%    7%   26%   13%   28%   24%   37%   33%
                                                                                  F                 L                KL           N          NP   NKL

            4                               200    10   134     3    52    52    39   107     2     6    14    22    23    36    20    28    39    11
                                            20%   19%   21%    4%   25%   22%   19%   20%   12%    6%   14%   21%   19%   32%   18%   24%   26%   17%
                                                          D           D                                         J     J                              

           3                                228    15   160    12    40    58    43   124     4    13    28    27    33    24    31    28    35     9
                                            23%   28%   25%   14%   19%   25%   21%   23%   19%   13%   27%   26%   27%   21%   27%   24%   23%   14%
                                                                                                          R           R           R                  

           Bottom 2 NET                     337    14   202    53    68    84    66   179     9    59    50    49    34    38    31    31    22    23
           ============                     34%   26%   32%   60%   33%   36%   32%   34%   48%   58%   49%   47%   28%   34%   27%   27%   14%   36%
                                                              BCE                                   M     M     M           Q     Q     Q           Q

            2                               148     3    96    10    39    33    22    89     3    18    22    24    17    24    14    10    12     6
                                            15%    6%   15%   11%   19%   14%   11%   17%   18%   18%   22%   23%   14%   21%   13%    9%    8%    9%
                                                                      B                 G                 R     R          PQ                        

            1- Least pressing               190    11   106    43    29    51    43    90     6    41    28    25    18    14    17    21    10    17
                                            19%   20%   17%   49%   14%   22%   21%   17%   30%   40%   27%   24%   15%   12%   15%   18%    6%   27%
                                                              BCE                                   M     M                       Q     Q         NQM

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30A Page 49
                                                                                                                                             (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

              30A. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Affordable Housing?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Don't Know/No Answer              32     2    11     -    19     2     2    19     8     1     1     1     5     -     1     1    13     8

           MEAN                            3.12  3.26  3.17  2.41  3.25  2.99  3.25  3.14  2.77  2.53  2.56  2.64  3.28  3.13  3.32  3.28  3.79  3.20
                                                    D     D           D                                             JKL                    NOPR   JKL
           STANDARD DEVIATION              1.42  1.45  1.37  1.64  1.37  1.39  1.50  1.39  1.56  1.60  1.29  1.24  1.37  1.25  1.39  1.41  1.21  1.63
           STANDARD ERROR                  0.05  0.29  0.06  0.26  0.12  0.12  0.13  0.07  0.37  0.32  0.15  0.12  0.10  0.16  0.14  0.13  0.08  0.20

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30B Page 50

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

             30B. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Economic Development?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  976    53   626    88   208   235   203   519    19    99   102   105   117   114   113   114   147    64
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        354    29   233    24    68    85    73   191     5    30    44    37    45    40    32    41    65    19
           =========                        36%   54%   37%   28%   32%   36%   36%   37%   25%   30%   43%   35%   38%   35%   29%   36%   44%   30%
                                                   DE                                                                                        OR      

            5- Most pressing                 81    16    43     9    13    16    22    41     2    12    12     5     9     6     8     7    17     4
                                             8%   30%    7%   11%    6%    7%   11%    8%    9%   12%   12%    5%    8%    5%    7%    6%   11%    6%
                                                  CDE                                                                                                

            4                               272    13   190    15    55    69    51   150     3    18    32    32    36    34    24    34    48    15
                                            28%   24%   30%   17%   26%   29%   25%   29%   16%   18%   31%   30%   30%   30%   21%   30%   33%   23%
                                                          D                                                                                   O      

           3                                370    16   228    35    91    87    82   194     8    38    33    40    48    52    48    42    52    18
                                            38%   30%   36%   40%   44%   37%   40%   37%   43%   38%   32%   38%   41%   45%   43%   37%   35%   28%

           Bottom 2 NET                     252     8   166    28    50    63    49   134     6    32    25    28    25    23    32    30    30    27
           ============                     26%   16%   26%   32%   24%   27%   24%   26%   31%   32%   24%   27%   21%   20%   29%   27%   20%   42%
                                                                                                                                                PQKLM
                                                                                                                                                    N

            2                               168     8   106    18    36    47    31    87     2    26    14    19    16    20    25    18    20    10
                                            17%   15%   17%   21%   18%   20%   15%   17%   12%   26%   14%   18%   14%   18%   22%   16%   13%   16%

            1- Least pressing                84     1    60    10    13    16    18    47     4     6    11     9     9     3     7    12    11    17
                                             9%    1%   10%   12%    6%    7%    9%    9%   20%    6%   11%    9%    7%    2%    6%   11%    7%   27%
                                                          B                                                                             N       QJKLM
                                                                                                                                                  NOP

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30B Page 51
                                                                                                                                             (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

             30B. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Economic Development?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Don't Know/No Answer              46     2    24     1    20     2     7    28     8     3     -     1     9     -     4     3    18     8

           MEAN                            3.10  3.67  3.08  2.95  3.08  3.10  3.14  3.10  2.83  3.04  3.20  3.05  3.18  3.17  3.01  3.05  3.28  2.67
                                                  CDE                                                     R     R     R     R           R    OR      
           STANDARD DEVIATION              1.06  1.10  1.06  1.13  0.97  1.02  1.08  1.06  1.22  1.09  1.16  1.01  1.01  0.87  1.00  1.07  1.06  1.27
           STANDARD ERROR                  0.04  0.22  0.05  0.18  0.08  0.09  0.09  0.05  0.29  0.22  0.13  0.10  0.07  0.11  0.10  0.10  0.07  0.16

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30C Page 52

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

        30C. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Clean Energy / Sustainability?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  991    53   638    88   212   236   207   531    17   101   102   106   119   114   115   115   153    65
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        597    29   391    32   146   155   108   328     7    36    52    58    71    68    86    82   111    33
           =========                        60%   54%   61%   36%   69%   66%   52%   62%   41%   35%   51%   55%   59%   60%   75%   71%   73%   51%
                                                          D           D     G           G                             J           R     R     R      

            5- Most pressing                323    16   208    17    82    75    60   184     5    22    23    32    34    29    40    50    71    20
                                            33%   30%   33%   20%   39%   32%   29%   35%   27%   22%   23%   30%   29%   26%   34%   44%   47%   31%
                                                                      D                                                                 N   NOR      

            4                               274    13   184    14    64    80    48   145     2    13    29    26    36    39    47    31    40    13
                                            28%   24%   29%   16%   30%   34%   23%   27%   14%   13%   28%   25%   30%   34%   41%   27%   26%   20%
                                                                           GI                                         J         PQR                  

           3                                255    11   163    37    45    55    59   136     4    44    30    28    32    38    20    19    27    16
                                            26%   20%   25%   42%   21%   23%   29%   26%   26%   44%   30%   26%   27%   33%   18%   17%   18%   25%
                                                              BCE                                                         OPQ                        

           Bottom 2 NET                     139    14    84    19    21    26    41    66     6    21    19    20    17     9     8    14    15    16
           ============                     14%   26%   13%   22%   10%   11%   20%   12%   34%   21%   19%   19%   14%    8%    7%   12%   10%   25%
                                                    E                             F                                                              NOPQ

            2                                95     6    64    11    15    17    25    50     3     6    18    14    10     6     7    12    12    10
                                            10%   10%   10%   13%    7%    7%   12%    9%   19%    6%   18%   13%    9%    5%    6%   11%    8%   15%

            1- Least pressing                43     9    21     8     7     9    16    16     2    15     1     6     6     3     1     2     3     6
                                             4%   16%    3%    9%    3%    4%    8%    3%   14%   15%    1%    6%    5%    2%    1%    2%    2%    9%
                                                   CE                             H                 K                                            OPQK

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30C Page 53
                                                                                                                                             (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

        30C. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Clean Energy / Sustainability?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Don't Know/No Answer              31     2    12     1    16     1     3    17    10     1     -     -     7     -     1     2    12     7

           MEAN                            3.75  3.41  3.77  3.26  3.94  3.82  3.54  3.81  3.20  3.22  3.54  3.60  3.69  3.75  4.01  4.01  4.08  3.48
                                                         BD          BD    GI          GI                             J           R     R    NR      
           STANDARD DEVIATION              1.14  1.43  1.10  1.18  1.08  1.08  1.24  1.10  1.43  1.29  1.07  1.21  1.13  0.98  0.93  1.09  1.06  1.32
           STANDARD ERROR                  0.04  0.29  0.05  0.19  0.09  0.09  0.11  0.05  0.36  0.26  0.12  0.12  0.08  0.13  0.10  0.10  0.07  0.16

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30D Page 54

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

            30D. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Public Transportation?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  992    53   637    88   213   236   207   530    19   102   102   105   120   114   115   116   148    68
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        429    24   280    23   103    89    90   238    13    28    26    41    57    49    47    63    88    31
           =========                        43%   44%   44%   27%   48%   38%   44%   45%   67%   28%   26%   39%   47%   43%   41%   54%   59%   46%
                                                          D           D                       F                      JK                     NOR     K

            5- Most pressing                194    11   124    10    49    31    51   102     9    22     8    14    23    18    20    29    46    13
                                            20%   21%   19%   11%   23%   13%   25%   19%   50%   22%    8%   13%   19%   16%   18%   25%   31%   19%
                                                                                  F         FGH                       K                     NOR      

            4                               236    12   156    14    53    58    39   135     3     6    18    27    34    31    26    33    43    18
                                            24%   23%   25%   16%   25%   24%   19%   26%   17%    6%   18%   26%   28%   27%   23%   29%   29%   26%
                                                                                                                J     J                             J

           3                                275    13   193    19    50    67    59   146     3    23    37    26    35    35    37    27    35    19
                                            28%   25%   30%   21%   24%   28%   29%   28%   16%   23%   36%   25%   29%   31%   32%   23%   24%   28%

           Bottom 2 NET                     287    16   164    46    60    81    57   146     3    51    39    38    29    30    31    26    25    18
           ============                     29%   31%   26%   52%   28%   34%   28%   28%   17%   49%   38%   36%   24%   26%   27%   23%   17%   26%
                                                               CE                                  MR     M     M                                    

            2                               180     6   114    24    36    41    34   105     -    29    26    23    19    18    23    17    18     8
                                            18%   11%   18%   28%   17%   17%   16%   20%         28%   26%   22%   16%   15%   20%   15%   12%   12%
                                                                                                          R                                          

            1- Least pressing               107    11    50    22    24    39    24    41     3    22    12    15    10    13     8     9     8    10
                                            11%   20%    8%   24%   11%   17%   11%    8%   17%   21%   12%   14%    8%   11%    7%    8%    5%   15%
                                                                C           H                                                                       Q

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30D Page 55
                                                                                                                                             (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

            30D. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Public Transportation?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Don't Know/No Answer              30     2    13     1    15     1     3    18     8     -     -     1     6     -     1     1    17     4

           MEAN                            3.23  3.14  3.30  2.61  3.32  3.00  3.29  3.29  3.83  2.79  2.84  3.02  3.34  3.21  3.24  3.49  3.68  3.24
                                                    D     D           D           F     F     F                     JKL                     NOR      
           STANDARD DEVIATION              1.26  1.41  1.20  1.31  1.31  1.27  1.31  1.21  1.51  1.43  1.11  1.26  1.19  1.21  1.18  1.24  1.18  1.31
           STANDARD ERROR                  0.05  0.28  0.05  0.21  0.11  0.11  0.11  0.06  0.37  0.28  0.13  0.12  0.09  0.16  0.12  0.12  0.08  0.16

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30E Page 56

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

         30E. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Land-Use / Land Conservation?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  997    53   640    88   215   237   206   534    20   102   102   106   120   114   115   117   153    67
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        681    30   446    50   156   171   127   370    13    62    62    73    76    82    82    88   116    42
           =========                        68%   55%   70%   56%   73%   72%   61%   69%   65%   60%   61%   69%   63%   72%   71%   75%   76%   63%
                                                                            G                                                                 R      

            5- Most pressing                360    12   245    31    72    83    69   201     8    35    26    44    40    24    47    50    71    23
                                            36%   23%   38%   35%   34%   35%   33%   38%   39%   34%   26%   42%   33%   21%   41%   43%   47%   34%
                                                                                                                K                 N     N     N      

            4                               321    17   201    19    84    89    58   169     5    27    36    29    36    58    35    37    44    19
                                            32%   32%   31%   21%   39%   37%   28%   32%   25%   26%   35%   27%   30%   51%   30%   32%   29%   28%
                                                                      D                                                  OPQR                        

           3                                219    11   141    22    46    50    43   123     4    19    32    22    31    27    26    18    27    17
                                            22%   20%   22%   25%   21%   21%   21%   23%   20%   19%   31%   21%   26%   24%   23%   16%   17%   25%

           Bottom 2 NET                      97    13    53    17    13    16    37    41     3    22     8    11    14     5     7    11    11     8
           ============                     10%   25%    8%   19%    6%    7%   18%    8%   16%   21%    8%   10%   11%    5%    6%    9%    7%   12%
                                                   CE           E                FH                                                                  

            2                                50     4    33     3    11    10    15    25     -     3     3     8     8     4     7     8     5     4
                                             5%    7%    5%    3%    5%    4%    7%    5%          3%    3%    8%    7%    4%    6%    7%    3%    6%

            1- Least pressing                47    10    21    14     2     6    23    15     3    19     6     3     6     1     -     3     6     4
                                             5%   18%    3%   16%    1%    2%   11%    3%   16%   18%    5%    3%    5%    1%          3%    4%    6%
                                                   CE          CE                FH              KLMR                                                

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30E Page 57
                                                                                                                                             (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

         30E. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Land-Use / Land Conservation?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Don't Know/No Answer              25     2    10     1    13     -     4    14     7     -     -     -     6     -     1     -    13     5

           MEAN                            3.90  3.36  3.96  3.57  3.99  3.98  3.66  3.97  3.73  3.55  3.73  3.97  3.80  3.86  4.05  4.06  4.12  3.79
                                                         BD          BD     G           G                       J                             R      
           STANDARD DEVIATION              1.09  1.39  1.05  1.41  0.93  0.97  1.30  1.03  1.42  1.45  1.05  1.09  1.11  0.82  0.94  1.05  1.05  1.16
           STANDARD ERROR                  0.04  0.28  0.04  0.23  0.08  0.08  0.11  0.05  0.33  0.28  0.12  0.11  0.08  0.11  0.10  0.10  0.07  0.14

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30F Page 58

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

               30F. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Social Diversity?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  982    53   629    88   212   234   206   523    19   101   101   104   118   114   115   116   147    66
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        434    25   282    18   110   110    77   239     8    23    37    31    50    51    67    56    92    28
           =========                        44%   46%   45%   20%   52%   47%   37%   46%   41%   23%   37%   30%   42%   44%   58%   48%   62%   42%
                                                    D     D           D                                               L           R         NPR      

            5- Most pressing                173     8   109     7    50    45    32    94     2    10     8     9    18    23    28    25    37    15
                                            18%   15%   17%    8%   24%   19%   16%   18%    9%   10%    8%    9%   16%   20%   24%   22%   25%   23%
                                                                      D                                                                            KL

            4                               261    16   173    11    60    65    45   145     6    13    29    22    31    28    40    30    55    13
                                            27%   31%   28%   13%   28%   28%   22%   28%   32%   13%   29%   21%   27%   25%   34%   26%   37%   20%
                                                          D           D                                                           R          PR      

           3                                280    10   182    30    58    72    58   146     2    38    28    34    33    45    24    34    28    15
                                            28%   18%   29%   34%   27%   31%   28%   28%   13%   38%   27%   33%   28%   39%   21%   30%   19%   23%
                                                                            I           I                                 OQR           Q            

           Bottom 2 NET                     268    19   165    40    44    52    70   137     9    39    36    39    35    19    24    26    27    23
           ============                     27%   36%   26%   45%   21%   22%   34%   26%   46%   39%   36%   38%   30%   16%   21%   23%   19%   35%
                                                               CE                 F                                                                NQ

            2                               131     9    96     9    16    26    26    76     2    12    22    19    16    16    12    12    16     6
                                            13%   17%   15%   10%    8%   11%   13%   15%   12%   12%   22%   18%   14%   14%   10%   10%   11%    9%
                                                          E                                               R                                          

            1- Least pressing               137    10    69    30    28    26    44    61     7    27    14    20    19     3    12    14    11    17
                                            14%   19%   11%   35%   13%   11%   21%   12%   34%   27%   14%   19%   16%    2%   10%   12%    8%   26%
                                                               CE                FH                                               N     N        NOPQ

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30F Page 59
                                                                                                                                             (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

               30F. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Social Diversity?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Don't Know/No Answer              40     2    21     1    16     2     5    25     8     1     1     2     9     -     1     1    18     6

           MEAN                            3.21  3.07  3.25  2.48  3.41  3.33  2.98  3.26  2.69  2.67  2.96  2.82  3.12  3.46  3.51  3.35  3.61  3.05
                                                    D     D           D    GI           G                            JL           R           R      
           STANDARD DEVIATION              1.27  1.37  1.22  1.29  1.29  1.22  1.36  1.24  1.48  1.28  1.18  1.22  1.29  1.04  1.26  1.27  1.19  1.50
           STANDARD ERROR                  0.05  0.27  0.05  0.21  0.11  0.10  0.12  0.06  0.35  0.26  0.14  0.12  0.09  0.14  0.13  0.12  0.08  0.19

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30G Page 60

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

            30G. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Fiscal Responsibility?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  984    53   633    88   210   234   203   528    19   102   102   106   119   114   114   116   146    65
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        752    37   496    71   148   169   148   418    17    67    90    85    98    66    78    87   130    52
           =========                        76%   70%   78%   81%   70%   72%   73%   79%   87%   66%   88%   80%   82%   58%   68%   75%   89%   80%
                                                          E                                               J                             N   NOP     N

            5- Most pressing                419    16   271    58    74    83    94   234     9    41    47    52    63    20    35    48    77    36
                                            43%   30%   43%   66%   35%   35%   46%   44%   46%   40%   46%   49%   53%   17%   31%   42%   53%   55%
                                                              BCE                                                                       N    NO    NO

            4                               333    21   225    13    74    87    55   184     8    27    43    33    34    46    43    38    53    16
                                            34%   40%   36%   15%   35%   37%   27%   35%   41%   26%   42%   31%   29%   40%   38%   33%   36%   25%
                                                    D     D           D                                   R                                          

           3                                165     7   101     9    48    49    32    82     1    12    10    15    15    42    28    22    11    10
                                            17%   12%   16%   10%   23%   21%   16%   16%    8%   11%    9%   14%   12%   37%   24%   19%    8%   15%
                                                                      D     I                                             PQR     Q     Q            

           Bottom 2 NET                      67    10    35     8    14    15    23    28     1    23     3     6     6     6     8     7     5     3
           ============                      7%   18%    6%    9%    7%    6%   11%    5%    5%   23%    3%    6%    5%    5%    7%    6%    3%    5%
                                                   CE                             H              KLMR                                                

            2                                53     9    25     8    11    13    21    19     -    20     3     5     1     6     8     6     4     -
                                             5%   17%    4%    9%    5%    6%   10%    4%         20%    3%    5%    1%    5%    7%    5%    2%      
                                                   CE           C                 H               KLM                                                

            1- Least pressing                14     1    11     -     3     1     2    10     1     3     -     1     5     -     -     1     1     3
                                             1%    1%    2%          1%    1%    1%    2%    5%    3%          1%    4%                1%    1%    5%

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30G Page 61
                                                                                                                                             (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

            30G. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Fiscal Responsibility?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Don't Know/No Answer              38     2    17     1    18     3     7    20     8     -     -     -     8     -     2     1    20     7

           MEAN                            4.11  3.80  4.14  4.38  3.97  4.01  4.07  4.16  4.23  3.80  4.31  4.23  4.26  3.70  3.92  4.10  4.38  4.26
                                                         BE   BCE                       F                 J     J     J                 N   NOP   NOJ
           STANDARD DEVIATION              0.96  1.09  0.94  0.99  0.96  0.92  1.06  0.94  1.01  1.24  0.76  0.93  1.01  0.82  0.92  0.95  0.81  1.03
           STANDARD ERROR                  0.04  0.22  0.04  0.16  0.08  0.08  0.09  0.05  0.25  0.24  0.09  0.09  0.07  0.11  0.09  0.09  0.06  0.13

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30H Page 62

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                  30H. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Education?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  988    53   634    88   213   237   205   528    18   102   102   105   119   114   115   115   150    66
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        793    44   513    58   178   205   147   426    15    78    91    80    88   108    95    90   116    48
           =========                        80%   82%   81%   66%   84%   86%   72%   81%   81%   76%   89%   76%   74%   94%   82%   78%   78%   73%
                                                          D           D     G           G               LMR              OPQR                        

            5- Most pressing                501    14   336    35   115   135    80   273    12    57    66    46    50    74    59    48    72    29
                                            51%   27%   53%   40%   54%   57%   39%   52%   67%   55%   65%   44%   42%   64%   51%   42%   48%   44%
                                                          B           B     G           G     G         LMR               PQR                        

            4                               292    30   177    23    63    69    67   153     3    21    25    34    38    34    36    41    44    19
                                            30%   55%   28%   26%   30%   29%   33%   29%   14%   21%   24%   32%   32%   30%   31%   36%   29%   29%
                                                  CDE                                                                                                

           3                                141     7    90    18    26    26    39    74     2    11    10    19    22     5    17    19    25    13
                                            14%   14%   14%   20%   12%   11%   19%   14%   11%   11%    9%   18%   19%    5%   15%   17%   17%   20%
                                                                                                                      K           N     N     N     N

           Bottom 2 NET                      54     2    31    12     9     6    19    28     1    14     1     6     9     1     4     6     8     5
           ============                      5%    4%    5%   14%    4%    3%    9%    5%    8%   13%    1%    6%    7%    1%    3%    5%    6%    8%
                                                               CE                 F                 K                 K                       N      

            2                                23     1    13     3     6     3     6    13     1     4     1     3     4     -     2     1     4     3
                                             2%    3%    2%    3%    3%    1%    3%    3%    8%    4%    1%    3%    3%          2%    1%    3%    5%

            1- Least pressing                31     1    17    10     4     3    13    14     -     9     -     3     5     1     1     5     4     2
                                             3%    1%    3%   11%    2%    1%    7%    3%          9%          3%    4%    1%    1%    4%    3%    3%
                                                              BCE                FH                                                                  

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30H Page 63
                                                                                                                                             (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                  30H. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Education?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Don't Know/No Answer              34     2    16     1    15     -     5    19     9     -     -     1     8     -     1     2    15     6

           MEAN                            4.22  4.04  4.26  3.81  4.32  4.39  3.95  4.24  4.41  4.09  4.53  4.11  4.05  4.56  4.29  4.11  4.17  4.06
                                                          D           D     G           G              JLMR              OPQR                        
           STANDARD DEVIATION              0.99  0.80  0.97  1.29  0.91  0.84  1.13  0.97  1.00  1.29  0.72  0.99  1.05  0.70  0.87  1.01  1.00  1.05
           STANDARD ERROR                  0.04  0.16  0.04  0.21  0.08  0.07  0.10  0.05  0.24  0.25  0.08  0.10  0.08  0.09  0.09  0.09  0.07  0.13

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30I Page 64

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

  30I. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Infrastructure (streets, utilities, etc.)?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  993    53   641    88   211   236   208   532    17   101   102   106   123   114   115   115   153    64
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Top 2 NET                        739    42   480    65   151   169   161   396    12    72    77    83    92    81    85    83   118    46
           =========                        74%   79%   75%   74%   72%   72%   77%   75%   72%   72%   76%   78%   75%   71%   74%   72%   78%   72%

            5- Most pressing                313    30   202    38    43    65    72   170     5    35    33    30    47    30    26    29    59    24
                                            32%   56%   32%   43%   20%   28%   35%   32%   30%   34%   32%   28%   38%   26%   23%   25%   39%   38%
                                                   CE     E     E                                                                            OP     O

            4                               426    12   278    27   108   104    88   226     7    38    44    53    45    52    59    54    60    22
                                            43%   23%   43%   30%   51%   44%   42%   42%   42%   37%   43%   50%   37%   45%   51%   46%   39%   34%
                                                          B          BD                                        MR                QR                  

           3                                190    10   113    17    49    51    38    97     4    16    15    15    23    26    26    28    26    14
                                            19%   20%   18%   19%   23%   21%   18%   18%   22%   16%   15%   14%   19%   23%   23%   25%   17%   22%

           Bottom 2 NET                      65     1    47     6    11    16    10    38     1    12    10     8     7     7     4     4     8     4
           ============                      7%    1%    7%    7%    5%    7%    5%    7%    6%   12%    9%    8%    6%    6%    3%    4%    6%    6%
                                                          B                                                                                          

            2                                57     1    39     6    11    12     8    36     1    12     8     8     6     6     4     3     6     4
                                             6%    1%    6%    7%    5%    5%    4%    7%    6%   12%    8%    8%    5%    5%    3%    3%    4%    6%

            1- Least pressing                 8     -     8     -     -     3     2     3     -     -     1     -     1     1     -     1     3     -
                                             1%          1%                1%    1%    *%                1%          1%    1%          1%    2%      

           Don't Know/No Answer              29     2     9     1    18     1     2    16    10     1     -     -     4     -     1     2    13     8

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                             Table Q30I Page 65
                                                                                                                                             (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

  30I. What do you think are the most pressing issues that the Comprehensive Long Range Plan will need to address - Infrastructure (streets, utilities, etc.)?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           MEAN                            3.99  4.34  3.98  4.10  3.87  3.91  4.06  3.99  3.96  3.94  3.97  3.99  4.06  3.90  3.94  3.93  4.09  4.03
                                                   CE           E                                                                                    
           STANDARD DEVIATION              0.90  0.84  0.92  0.95  0.79  0.91  0.87  0.90  0.89  1.00  0.96  0.86  0.93  0.89  0.76  0.83  0.93  0.93
           STANDARD ERROR                  0.03  0.17  0.04  0.15  0.07  0.08  0.07  0.04  0.22  0.20  0.11  0.08  0.07  0.12  0.08  0.08  0.06  0.12

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                          Table Q30MEAN Page 66

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

30. Summary of Means: On a scale from '1' to '5' with '1' being least pressing and '5' being most pressing, what do you think are the most pressing issues that 
                                                     the Comprehensive Long Range Plan will need to address?

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           a. Affordable Housing           3.12  3.26  3.17  2.41  3.25  2.99  3.25  3.14  2.77  2.53  2.56  2.64  3.28  3.13  3.32  3.28  3.79  3.20
                                                    D     D           D                                             JKL                    NOPR   JKL

           b. Economic Development         3.10  3.67  3.08  2.95  3.08  3.10  3.14  3.10  2.83  3.04  3.20  3.05  3.18  3.17  3.01  3.05  3.28  2.67
                                                  CDE                                                     R     R     R     R           R    OR      

           c. Clean Energy /               3.75  3.41  3.77  3.26  3.94  3.82  3.54  3.81  3.20  3.22  3.54  3.60  3.69  3.75  4.01  4.01  4.08  3.48
           Sustainability                                BD          BD    GI          GI                             J           R     R    NR      

           d. Public Transportation        3.23  3.14  3.30  2.61  3.32  3.00  3.29  3.29  3.83  2.79  2.84  3.02  3.34  3.21  3.24  3.49  3.68  3.24
                                                    D     D           D           F     F     F                     JKL                     NOR      

           e. Land-Use / Land              3.90  3.36  3.96  3.57  3.99  3.98  3.66  3.97  3.73  3.55  3.73  3.97  3.80  3.86  4.05  4.06  4.12  3.79
           Conservation                                  BD          BD     G           G                       J                             R      

           f. Social Diversity             3.21  3.07  3.25  2.48  3.41  3.33  2.98  3.26  2.69  2.67  2.96  2.82  3.12  3.46  3.51  3.35  3.61  3.05
                                                    D     D           D    GI           G                            JL           R           R      

           g. Fiscal Responsibility        4.11  3.80  4.14  4.38  3.97  4.01  4.07  4.16  4.23  3.80  4.31  4.23  4.26  3.70  3.92  4.10  4.38  4.26
                                                         BE   BCE                       F                 J     J     J                 N   NOP   NOJ

           h. Education                    4.22  4.04  4.26  3.81  4.32  4.39  3.95  4.24  4.41  4.09  4.53  4.11  4.05  4.56  4.29  4.11  4.17  4.06
                                                          D           D     G           G              JLMR              OPQR                        

           i. Infrastructure (streets,     3.99  4.34  3.98  4.10  3.87  3.91  4.06  3.99  3.96  3.94  3.97  3.99  4.06  3.90  3.94  3.93  4.09  4.03
           utilities, etc.)                        CE           E                                                                                    

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                          Table Q30TOP2 Page 67

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

   30. Summary of Frequencies: On a scale from '1' to '5' with '1' being least pressing and '5' being most pressing, what do you think are the most pressing 
                                               issues that the Comprehensive Long Range Plan will need to address?

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           a. Affordable Housing            425    24   276    24   101    93   100   226     6    29    23    29    55    52    53    57    96    32
                                            43%   46%   43%   27%   48%   40%   48%   43%   33%   29%   23%   28%   45%   45%   46%   49%   63%   50%
                                                          D           D                                              KL                     NOP   JKL

           b. Economic Development          354    29   233    24    68    85    73   191     5    30    44    37    45    40    32    41    65    19
                                            36%   54%   37%   28%   32%   36%   36%   37%   25%   30%   43%   35%   38%   35%   29%   36%   44%   30%
                                                   DE                                                                                        OR      

           c. Clean Energy /                597    29   391    32   146   155   108   328     7    36    52    58    71    68    86    82   111    33
           Sustainability                   60%   54%   61%   36%   69%   66%   52%   62%   41%   35%   51%   55%   59%   60%   75%   71%   73%   51%
                                                          D           D     G           G                             J           R     R     R      

           d. Public Transportation         429    24   280    23   103    89    90   238    13    28    26    41    57    49    47    63    88    31
                                            43%   44%   44%   27%   48%   38%   44%   45%   67%   28%   26%   39%   47%   43%   41%   54%   59%   46%
                                                          D           D                       F                      JK                     NOR     K

           e. Land-Use / Land               681    30   446    50   156   171   127   370    13    62    62    73    76    82    82    88   116    42
           Conservation                     68%   55%   70%   56%   73%   72%   61%   69%   65%   60%   61%   69%   63%   72%   71%   75%   76%   63%
                                                                            G                                                                 R      

           f. Social Diversity              434    25   282    18   110   110    77   239     8    23    37    31    50    51    67    56    92    28
                                            44%   46%   45%   20%   52%   47%   37%   46%   41%   23%   37%   30%   42%   44%   58%   48%   62%   42%
                                                    D     D           D                                               L           R         NPR      

           g. Fiscal Responsibility         752    37   496    71   148   169   148   418    17    67    90    85    98    66    78    87   130    52
                                            76%   70%   78%   81%   70%   72%   73%   79%   87%   66%   88%   80%   82%   58%   68%   75%   89%   80%
                                                          E                                               J                             N   NOP     N

           h. Education                     793    44   513    58   178   205   147   426    15    78    91    80    88   108    95    90   116    48
                                            80%   82%   81%   66%   84%   86%   72%   81%   81%   76%   89%   76%   74%   94%   82%   78%   78%   73%
                                                          D           D     G           G               LMR              OPQR                        

           i. Infrastructure (streets,      739    42   480    65   151   169   161   396    12    72    77    83    92    81    85    83   118    46
           utilities, etc.)                 74%   79%   75%   74%   72%   72%   77%   75%   72%   72%   76%   78%   75%   71%   74%   72%   78%   72%

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q31 Page 68

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                             31. What do you think is the greatest concern or issue facing Concord?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  748    46   496    72   134   168   158   403    18    72    73    80    98    74    83    94   116    59
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Housing//affordable housing//    144     7    96    16    25    41    34    66     4    17     6    12    18    11    19    17    29    15
           McMansions                       19%   16%   19%   22%   19%   24%   21%   16%   20%   23%    8%   15%   18%   15%   23%   18%   25%   25%
                                                                                                                      K                             K

           Environment//climate change//    108    13    68     7    21    22    27    58     2    22     7     6     7    12    14    16    19     6
           bottled water issue              15%   28%   14%    9%   16%   13%   17%   14%    9%   30%    9%    8%    7%   16%   17%   17%   16%   10%
                                                    D                                            KLMR                                                

           Preserving town character        103     6    70     6    21    22    17    63     1     9    10    14    13     4    12    21    15     6
                                            14%   13%   14%    9%   15%   13%   11%   16%    8%   12%   13%   18%   13%    6%   14%   23%   13%   10%
                                                                                                                                       NR            

           Development//overdevelopment//   103     7    68     9    19    24    22    53     4    10     4    16     9    13    10    16    15    11
           managing growth                  14%   15%   14%   13%   14%   15%   14%   13%   19%   14%    6%   20%    9%   17%   12%   17%   13%   19%
                                                                                                               KM                                   K

           Taxes//property taxes             86     2    52    25     7    13    22    49     1    15     8     9    15     4     5     5    14    10
                                            11%    5%   11%   34%    5%    8%   14%   12%    5%   21%   11%   11%   16%    6%    6%    5%   12%   17%
                                                          E   BCE                                                                                  OP

           Schools//education                78     4    57     5    13    27    12    37     2     7    12     5     7    19    11    10     4     3
                                            10%    8%   12%    7%   10%   16%    7%    9%   13%   10%   17%    6%    7%   26%   13%   11%    3%    5%
                                                                            G                             R               PQR     Q     Q            

           Lack of diversity//no             73     5    49     2    16    18    14    40     1     3     7     5     8    10    16     8    13     4
           economic diversity//Concord      10%   11%   10%    3%   12%   11%    9%   10%    5%    4%    9%    6%    8%   13%   19%    9%   11%    7%
           is only for the rich                           D           D                                                           R                  

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q31 Page 69
                                                                                                                                              (Continued)
                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                             31. What do you think is the greatest concern or issue facing Concord?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Traffic//congestion               69     4    44     4    16    11    16    39     3     1    11     6     9     3     6    12    14     6
                                             9%    8%    9%    6%   12%    7%   10%   10%   16%    2%   15%    8%    9%    4%    7%   13%   12%   10%
                                                                                                          J                                   N      

           Budget//spending                  63    10    26    21     6    18    18    27     -    23     6    14     6     -     2     5     2     5
                                             8%   22%    5%   29%    5%   11%   11%    7%         32%    8%   18%    6%          3%    5%    2%    8%
                                                   CE          CE                                 KMR           M                                    

           Clean energy//Sustainability      46     9    27     2     8    10    12    23     -    14     4     4     3     3     5     4     6     3
                                             6%   19%    5%    2%    6%    6%    8%    6%         19%    6%    5%    3%    4%    6%    4%    5%    5%
                                                  CDE                                               M                                                

           Cost of living//affordability     44     2    26     2    14     8    12    24     -     -     3     2     8    10     5     7     6     3
                                             6%    4%    5%    3%   11%    5%    7%    6%                4%    3%    8%   14%    6%    8%    5%    5%
                                                                                                                      L                              

           Infrastructure//roads             30     1    20     1     8     6     4    20     -     1     8     3     5     4     1     3     2     2
                                             4%    1%    4%    2%    6%    3%    3%    5%          2%   11%    4%    5%    6%    1%    3%    2%    3%

           Seniors//affordability for        30     2    19     3     6     1    14    15     -     1     -     4     8     -     2     2    11     1
           the elderly                       4%    5%    4%    4%    4%    1%    9%    4%          2%          5%    8%          3%    2%   10%    2%
                                                                                  F     F                             R                     OPR      

           Current government//              21     -    18     1     2     3     3    13     1     -     3     1     3     -     4     5     2     3
           government services               3%          4%    1%    1%    2%    2%    3%    6%          4%    1%    3%          4%    5%    2%    5%

           Need more representation in       10     1     6     1     1     6     -     3     1     1     1     2     1     1     -     2     -     1
           town meetings//more               1%    2%    1%    2%    1%    3%          1%    8%    2%    2%    3%    1%    2%          2%          2%
           resident’s participating      

           Other                             15     2    10     2     2     3     3     9     1     1     -     1     4     1     -     4     2     1
                                             2%    4%    2%    3%    2%    2%    2%    2%    3%    2%          1%    4%    2%          4%    2%    2%

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q32 Page 70

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                                         32. Town spending on - Town Government Services

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  794    55   650    89     -   183   174   423    15    78    90    91   109    71    82    92   126    55
                                           100%  100%  100%  100%        100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Not enough money               55    55     -     -     -    11    19    24     -    12     4     4     5     6     5     5    12     2
                                             7%  100%                      6%   11%    6%         16%    5%    4%    4%    8%    6%    5%    9%    4%

           b. About the right amount of     650     -   650     -     -   153   125   359    14    43    72    77    92    61    72    79   111    43
           money                            82%        100%               83%   72%   85%   93%   55%   80%   85%   84%   86%   88%   86%   88%   78%
                                                                            G           G     G           J     J     J                             J

           c. Too much money                 89     -     -    89     -    19    30    39     1    23    14    10    12     4     5     8     3    10
                                            11%              100%         10%   17%    9%    7%   29%   15%   11%   11%    6%    6%    9%    2%   18%
                                                                                  H                                                     Q          OQ

           d. Don't Know / No Answer        228     -     -     -   228    54    37   125    13    24    12    15    17    43    35    25    39    17

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q33 Page 71

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                         33. Town spending on - Concord Public Schools (Kindergarten through 8th Grade).

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  816    53   604    88    71   195   177   429    15    83    94    89   105    84    90    95   120    57
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Not enough money               94     9    63     8    13    31    17    42     4    18    15     7     4    17    12     7     8     6
                                            11%   17%   10%    9%   19%   16%   10%   10%   25%   21%   16%    8%    4%   20%   13%    7%    6%   11%
                                                                                                          M                 Q                        

           b. About the right amount of     563    29   453    35    46   136   108   312     7    40    69    62    72    66    68    67    88    31
           money                            69%   54%   75%   40%   65%   70%   61%   73%   45%   48%   74%   70%   68%   78%   76%   70%   74%   54%
                                                         BD           D                GI                JR                 R     R           R      

           c. Too much money                160    15    88    45    12    28    52    74     5    25    10    20    29     1    10    21    24    20
                                            20%   29%   15%   51%   17%   15%   30%   17%   30%   30%   10%   22%   27%    2%   11%   22%   20%   35%
                                                               CE                FH                 K           K     K           N    NO    NO  NOQK

           d. Don't Know / No Answer        206     2    46     1   158    42    34   119    12    20     8    17    22    31    26    22    46    15

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q34 Page 72

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                    34. Town spending on - Concord – Carlisle Regional High School (9th through 12th Grades)

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  804    51   599    87    67   188   174   428    14    80    94    88   105    78    89    95   118    58
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Not enough money               50     5    33     6     5    16     8    24     2     6     6     5     5     9     8     3     3     6
                                             6%   11%    6%    7%    8%    8%    5%    6%   17%    7%    6%    6%    5%   11%    9%    3%    2%   10%
                                                                                                                                  Q                  

           b. About the right amount of     542    25   431    36    49   139    99   299     5    44    69    61    61    67    70    65    76    29
           money                            67%   50%   72%   41%   74%   74%   57%   70%   33%   56%   74%   69%   58%   86%   78%   68%   65%   50%
                                                         BD          BD    GI          GI                MR     R         PQR    QR     R     R      

           c. Too much money                212    20   135    45    12    33    67   105     7    30    19    22    39     3    11    27    39    23
                                            26%   39%   23%   52%   19%   18%   39%   25%   50%   37%   21%   25%   37%    3%   12%   29%   33%   40%
                                                               CE                FH           F                      KL                NO    NO   NOK

           d. Don't Know / No Answer        218     4    51     2   161    49    36   119    13    22     8    18    22    36    28    22    48    14

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q35 Page 73

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

           35. Please indicate whether in terms of your household finances you are doing better than you were two years ago, worse, or about the same?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  995    55   636    88   216   237   210   548     -    98   101   106   123   113   114   114   162    64
                                           100%  100%  100%  100%  100%  100%  100%  100%        100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Better                        237    11   153    19    54   237     -     -     -    24    32    24    13    61    36    23    11    13
                                            24%   21%   24%   21%   25%  100%                     24%   32%   23%   10%   54%   32%   20%    6%   20%
                                                                                                          M     M        OPQR     Q     Q           Q

           b. Worse                         210    19   125    30    37     -   210     -     -    30     7    19    28    15    19    26    44    21
                                            21%   35%   20%   34%   17%        100%               31%    7%   18%   23%   14%   17%   23%   27%   33%
                                                                E                                   K           K     K                      NO  NOKL

           c. About the same                548    24   359    39   125     -     -   548     -    44    62    63    82    36    59    65   107    30
                                            55%   44%   56%   45%   58%              100%         44%   62%   59%   67%   32%   52%   57%   66%   47%
                                                                                                                     JR           N     N   NOR      

           d. Don't Know / No Answer         27     -    14     1    13     -     -     -    27     4     1     -     3     1     2     3     4     8

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q36 Page 74

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                                        36. In which of the following groups is your age?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                 1008    55   643    86   224   237   208   542    21   102   102   106   127   114   116   117   165    58
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Under 35                       80    11    27    16    27    39    19    22     -    39     -     -     -    41     -     -     -     -
                                             8%   20%    4%   18%   12%   17%    9%    4%         39%                     36%                        
                                                   CE          CE     C    GH     H                                                                  

           b. 35 to 44                      140     7    80    11    42    49    27    59     6    63     -     -     -    74     -     -     -     4
                                            14%   13%   12%   13%   19%   21%   13%   11%   27%   61%                     64%                      7%
                                                                      C     H                       R                       R                        

           c. 45 to 54                      227     9   152    20    47    71    29   123     5     -   102     -     -     -   116     -     -     9
                                            23%   16%   24%   23%   21%   30%   14%   23%   23%        100%                    100%               16%
                                                                            G           G                 R                       R                  

           d. 55 to 64                      238    10   164    21    43    50    53   131     4     -     -   106     -     -     -   117     -    15
                                            24%   18%   25%   25%   19%   21%   26%   24%   19%              100%                    100%         26%
                                                                                                                R                       R            

           e. 65 or Over                    322    18   221    18    65    27    80   207     7     -     -     -   127     -     -     -   165    30
                                            32%   32%   34%   21%   29%   12%   39%   38%   31%                    100%                    100%   52%
                                                                                  F     F                             R                       R      

           f. Don't Know / No Answer         14     -     7     3     4     -     2     6     6     -     -     -     -     -     -     -     -    14

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q37 Page 75

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                                             37. How long have you lived in Concord?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                 1017    55   648    89   225   237   210   548    22   102   102   106   127   114   116   117   165    67
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Less than One Year             39     3    14     1    22    17     6    16     -     6     1     3     2    12     8     3     1     2
                                             4%    6%    2%    1%   10%    7%    3%    3%          6%    1%    3%    1%   11%    7%    3%    1%    3%
                                                                     CD     H                                              PQ     Q                  

           b. 1 to 5 Years                  227    17   125    16    69    72    45   104     6    62    28    12     6    69    17    12    14     8
                                            22%   31%   19%   18%   31%   30%   21%   19%   26%   61%   27%   11%    4%   60%   14%   10%    8%   12%
                                                                     CD     H                    KLMR   LMR     M        OPQR                        

           c. 6 to 10 years                 138     8    72    20    38    42    24    68     4    27    17    13     9    24    20     7    14     7
                                            14%   14%   11%   23%   17%   18%   12%   13%   16%   26%   16%   12%    7%   21%   18%    6%    8%   10%
                                                                C                                   M                      PQ    PQ                  

           d. Over 10 Years                 613    27   437    52    97   106   135   358    13     7    57    78   110    10    71    95   136    50
                                            60%   49%   67%   59%   43%   45%   64%   65%   58%    7%   55%   74%   87%    8%   61%   81%   82%   75%
                                                          E     E                 F     F                 J    JK  JKLR           N    NO    NO   NJK

           e. Don't Know / No Answer          5     -     2     -     3     -     -     -     5     -     -     -     -     -     -     -     -     5

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q38 Page 76

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                          38. Do you currently have any children under the age of 18 in your household?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                 1012    55   643    89   225   236   210   546    20   102   102   106   127   114   116   117   165    62
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Yes                           399    24   239    37    99   130    67   193     9    74    90    25     2    87    88    19     2    12
                                            39%   44%   37%   41%   44%   55%   32%   35%   43%   73%   88%   24%    1%   76%   75%   16%    1%   19%
                                                                           GH                     LMR  JLMR     M         PQR   PQR     Q          QM

           b. No                            613    31   404    52   126   106   143   353    12    28    12    81   125    27    29    98   163    50
                                            61%   56%   63%   59%   56%   45%   68%   65%   57%   27%   12%   76%   99%   24%   25%   84%   99%   81%
                                                                                  F     F           K          JK  JKLR                NO  NOPR  NOJK

           c. Don't Know / No Answer         10     -     7     -     3     1     -     2     7     -     -     -     -     -     -     -     -    10

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q39 Page 77

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                                               39. Which Polling Place do you use?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  961    55   609    85   213   229   201   510    21    87    95   102   120   112   110   115   160    60
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. 141 Keyes Road                233    11   151    32    40    56    54   118     6    30    12    26    26    29    26    33    35    14
                                            24%   20%   25%   37%   19%   24%   27%   23%   28%   35%   13%   25%   22%   26%   24%   29%   22%   23%
                                                                E                                   K           K                                    

           b. Harvey Wheeler                393    28   234    20   112    92    87   208     6    36    30    39    50    40    50    57    68    23
                                            41%   51%   38%   23%   53%   40%   43%   41%   31%   42%   32%   38%   41%   36%   46%   49%   43%   38%
                                                    D                CD                                                                              

           c. Ripley                        220    12   144    23    41    55    41   117     7    16    30    21    27    29    20    17    43    16
                                            23%   21%   24%   27%   19%   24%   20%   23%   31%   18%   32%   21%   22%   26%   18%   15%   27%   27%
                                                                                                                                              P      

           d. Hunt Gym                      115     4    80    11    20    27    19    68     2     4    22    16    17    13    13     8    14     7
                                            12%    8%   13%   13%    9%   12%    9%   13%    9%    5%   23%   16%   14%   12%   12%    7%    9%   12%
                                                                                                          J                                          

           e. Don’t Vote in Concord          21     -    17     1     3     5     2    14     -     4     6     1     3     1     2     -     1     2

           f. Don’t Know / No Answer         39     -    24     3    13     3     7    23     6    11     1     3     3     1     4     2     4    10

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q40 Page 78

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                                            40. How often do you attend Town Meeting?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                 1002    54   641    88   219   227   208   540    26   101   101   104   125   109   115   114   164    70
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Always                         87    13    60     7     7    12    23    50     2    12     6     6    14     3     7    15    13    12
                                             9%   24%    9%    8%    3%    5%   11%    9%    8%   12%    5%    6%   11%    3%    6%   13%    8%   17%
                                                  CDE     E                                                                             N        NOKL

           b. Often                         172     7   129    17    19    31    40    98     3     7    19    18    24     8    34    25    27    10
                                            17%   12%   20%   19%    9%   14%   19%   18%   13%    7%   19%   17%   19%    8%   29%   22%   16%   14%
                                                          E                                                                     NQR     N            

           c. Occasionally                  413    21   271    44    77    94    78   230    11    30    57    46    61    25    46    42    76    30
                                            41%   38%   42%   50%   35%   41%   38%   43%   41%   30%   56%   44%   49%   23%   40%   37%   47%   43%
                                                                                                          J                       N           N     N

           d. Never                         330    14   181    20   115    90    67   163    10    51    19    34    26    72    29    31    48    18
                                            33%   25%   28%   22%   53%   40%   32%   30%   39%   51%   19%   33%   21%   67%   25%   27%   29%   26%
                                                                    BCD     H                     KMR          KM        OPQR                        

           e. Don't Know / No Answer         20     1     9     1     9    10     2     7     1     1     1     2     2     6     1     3     1     2

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016 

                                                                                                                                              Table Q41 Page 79

                                                                       Concord Town Survey
                                                                    <Weighted> December 2016 

                                                                    41. What is your gender?

                                                                     BASE = ALL RESPONDENTS

                                                                                                                   Gender and Age                    
                                                                                                =====================================================
                                                Spending on Town Govnt   Compare to 2 Yrs Ago            Male                   Female               
                                                ======================= ======================= ----------------------- -----------------------      
                                                 Not  Right  Too                    About                                                            
                                          Total Enogh Amout much  DK/NA Bettr Worse Same  DK/NA < 44  45-54 55-65  65+  < 44  45-54 55-65  65+  DK/NA
                                          ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
                                            (A)   (B)   (C)   (D)   (E)   (F)   (G)   (H)   (I)   (J)   (K)   (L)   (M)   (N)   (O)   (P)   (Q)   (R)

           Total                           1022    55   650    89   228   237   210   548    27   102   102   106   127   114   116   117   165    72
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           Unweighted Total                1022    50   681    76   215   193   218   583    28    48    74   106   206    67    97   116   236    72

           Total Answering                  954    53   607    80   214   224   189   518    23   102   102   106   127   114   116   117   165     4
                                           100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%  100%

           a. Male                          438    25   284    60    69    93    85   251    10   102   102   106   127     -     -     -     -     1
                                            46%   48%   47%   75%   32%   41%   45%   48%   43%  100%  100%  100%  100%                           25%
                                                          E   BCE                                   R     R     R     R                              

           b. Female                        516    28   323    20   146   131   105   267    13     -     -     -     -   114   116   117   165     3
                                            54%   52%   53%   25%   68%   59%   55%   52%   57%                          100%  100%  100%  100%   75%
                                                    D     D          CD                                                                              

           c. Don't Know / No Answer         68     2    43     9    14    13    21    30     4     -     -     -     -     -     -     -     -    68

Comparison Groups: BCDE/FGHI/JKLMR/NOPQR
Independent T-Test for Means (equal variances), Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
                                                                 Pacific Market Research - 2016