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Effective January 7, 2021, please call 844-723-1287 to report a power outage or other utility emergency after hours, weekends, and holidays. The on-call crew will be dispatched.
Prior to January 7, 2021, please call the Police Department Dispatcher at 978-318-3400 who will contact us to respond to the situation.
For Broadband support, call Broadband Help Desk 978-318-3199 24 hours a day.
You can contact Concord Utility Customer Service at 978-318-3101 or firstname.lastname@example.org for customer service and billing questions on any of your Concord utilities — whether it’s Water & Sewer, Electric or Broadband.
We are open Monday - Friday, from 8 a.m. - 4:30 p.m.
The Customer Service Administrator,
Rhonda Buscemi, Project and Procurement Coordinator at 978-318-3196 or email@example.com