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1. Can I install a modem myself?

No, we require that a Concord Broadband installer configure and install each modem for safety and performance reasons.

2. Can I relocate the modem myself?

No. The modem is connected to the Fiber Optic network and should never be disconnected by anyone else except trained Concord Broadband employees.

3. Why are you scheduling a site visit and then an installation at another time, wouldn’t it be faster to install on the first visit?

Not necessarily. Each installation will present a unique set of challenges.

We need to determine the route of the fiber from the pole or conduit and determine the location of the electronics. We will then have the fiber pulled from the street by CMLP line crews or contractors, and then install at the location.

All this needs to be coordinated to make the best use of time for those involved.

4. When will you begin installations, how are you determining the order of the installations, and is there anything I can do to get installed sooner?

We will begin installations before April 1st.

Weather is and will continue to be a major factor in our ability to splice the fiber optic cabling. Our goal is to be fair, but efficient.

We plan on installing as close as possible in the order to which the forms were submitted.

5. What kind of wiring will be needed in my home or business to use Concord Broadband?

Concord Broadband will extend its fiber optic system into the premises to provide service. Typically this will mean bringing a small fiber optic cable into the home or business near where the electrical service is today.

For underground customers, a conduit is needed. In overhead areas, the fiber will also be overhead. Concord Broadband will install an optical network terminal which function much like a cable modem. This device will connect to customer equipment using Ethernet cables used for computers.

Concord Broadband will also offer optical network terminal that are capable of providing Wi-Fi to reduce the need for inside wiring.

6. What is the optional Wi-Fi gateway?

We have two different devices (fiber modems) that can be installed.

The first model will have a single active Ethernet port. This unit would be best suited for installations with an existing wired or wireless router, or a single computer.

The second is a WiFi model that has four active Ethernet ports and wireless Ethernet and acts as a router. This would be best suited for installations that do not have a wireless option available today but would like one.