Rebates will not be issued until projects have passed the Concord Building Department's electrical inspection. If sheet metal duct work beyond minor repairs was also part of the project, it must also have passed a sheet metal inspection.  Find out more details about permits and inspections in the Quality Assurance section on this page. Contact information and hours for the Building Department are here. Ground-source heat pump installers must apply for a drilling permit from the Town of Concord Board of Health before drilling begins. Contact information and hours for the Board of Health are here. 

All rebates of $750 or less are issued as a credit on your electric bill. If the credit is larger than your electric bill that month, the remaining credit will be applied to your Concord municipal utility bills (electric, water/sewer, and broadband) each month until the credit is used up.

Any customer in good standing may choose to receive a rebate over $750 as either a bill credit on their electric account, or as check from the Town, paid either to the customer or to the customer's heat pump installer. Indicate your preference on your rebate application. If you wish your rebate check to be paid to your installer, upload a copy of the installer's W-form in the appropriate field on teh rebate application. If you are requesting a check paid to you or to your installer, and you have been in arrears frequently in the past two years, CMLP may apply all or part of the rebate as a bill credit rather than as a check.

A rebate check will arrive via the postal mail to the payee address designated in the rebate application 6 to 8 weeks after rebate approval.