Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Broadband - Installations
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Broadband - Installations
No, we require that a Concord Broadband installer configure and install each modem for safety and performance reasons.
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Broadband - Installations
No. The modem is connected to the Fiber Optic network and should never be disconnected by anyone else except trained Concord Broadband employees.
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Broadband - Installations
Not necessarily. Each installation will present a unique set of challenges.
We need to determine the route of the fiber from the pole or conduit and determine the location of the electronics. We will then have the fiber pulled from the street by CMLP line crews or contractors, and then install at the location.
All this needs to be coordinated to make the best use of time for those involved.
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We will begin installations before April 1st.Broadband - Installations
Weather is and will continue to be a major factor in our ability to splice the fiber optic cabling. Our goal is to be fair, but efficient.
We plan on installing as close as possible in the order to which the forms were submitted. -
Broadband - Installations
Concord Broadband will extend its fiber optic system into the premises to provide service. Typically this will mean bringing a small fiber optic cable into the home or business near where the electrical service is today.
For underground customers, a conduit is needed. In overhead areas, the fiber will also be overhead. Concord Broadband will install an optical network terminal which function much like a cable modem. This device will connect to customer equipment using Ethernet cables used for computers.
Concord Broadband will also offer optical network terminal that are capable of providing Wi-Fi to reduce the need for inside wiring.
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We have two different devices (fiber modems) that can be installed.Broadband - Installations
The first model will have a single active Ethernet port. This unit would be best suited for installations with an existing wired or wireless router, or a single computer.
The second is a WiFi model that has four active Ethernet ports and wireless Ethernet and acts as a router. This would be best suited for installations that do not have a wireless option available today but would like one.