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1. Who do I call for information or billing questions on my Electric, Water & Sewer, and Broadband accounts?

Concord Utilities Customer Service who can be reached at 978-318-3101.

2. What are RECs (Renewable Energy Certificates)?

As described in the CMLP Strategic Plan, CMLP is purchasing Renewable Energy Certificates (RECs) to help green our power supply. Renewable Energy Credits (RECs) are tradable, non-tangible energy commodities that provide proof that 1 megawatt-hour (MWh) of electricity was generated from a renewable energy resource and was fed into the shared system of power lines which transport energy. Solar renewable energy certificates (SRECs) are RECs that are specifically generated by solar energy.

This YouTube video from the U.S. Environmental Protection Agency RECs: Making Green Power Possible explains why RECs make power green.

3. Have electric rates changed?

There are changes to all electric rate classes effective January 1, 2023. The changes are based on the results of CMLP’s 2020 Cost of Service Study which is conducted approximately every three years. To view the individual rate schedules, read more.

Any questions regarding these adjustments should be directed to Laura Scott, Power Supply and Rates Administrator, 978-318-3102. 

Laura Scott, Power Supply & Rates Administrator

4. Do you offer discounted rates for senior citizens?

No, we do not. The Massachusetts Department of Public Utilities (DPU) determines the policy for electrical discounted rates. The policy dictates the rates should be based on the need of the customers rather than their age, and the amount of the discount is left up to the individual municipal utilities.

5. Do you offer a low-income discount rate?

Yes, we do. For eligibility requirements, please call CMLP Customer Service at 978-318-3101, or read more at Assistance Programs

6. What is the meter charge?

The meter charge covers administrative costs such as - Calculating and printing the bill - Part of the cost of the meter and the service wires connected to your home - Postage - Reading the meter

7. How is energy use calculated for my bill?

Electricity is sold in units called kilowatt-hours, with each kilowatt being equal to 1000 watts. When one kilowatt (kW) is used for an hour, the energy used is called one kilowatt-hour (kWh). For example, ten 100-watt light bulbs running for one hour equals one kWh.

8. Where can I pay my bill?

You have several options for paying your bill:

- Paying at CMLP, which is located at 1175 Elm Street. 

- For payments after business hours, there is a slot to the right of the front door of the Concord Town House.

visit our online bill pay website.

9. Can I pay with a credit or debit card?

Only if you are paying online. CMLP does not accept credit or debit card payments at this time; however, we will be offering these payment methods with the implementation of our new billing system in the spring 2019. Customers will be able to access SmartHub, the new customer portal, to pay online, review their bills, usage history, and meter data.

10. Do you offer any rebates?

Yes, CMLP offers several rebate programs: 

• Home electric vehicle charging system installation
• Electric heat weatherization
  Energy efficient heat pump and central air conditioning systems
• Solar photovoltaic (PV) systems
• High Efficiency Lighting Program (HELP) for businesses

To learn more about our rebate programs, please visit our Energy Management Page