Service Plans & Pricing

Concord Light Broadband introduces faster speeds September 1, 2018


All Customers have been automatically upgraded.  No plan price changes.

Download and upload speeds are quoted in Megabits Per Second (Mbps).

Residential & Small Office/Home Office Plans & Pricing

Service Level
Download / Upload Speed
Prices
Entry 35 Mbps (was 25)
$49.95
Basic 70 Mbps (was 50)
$64.95
Hi-Speed 150 Mbps (was 100)
$74.95
Ultra 300 Mbps (was 200)
$89.95

Plan Features, Details & Additional Charges


  • All Residential and Small Office/Home Office Plans have next business day hardware replacement.  
  • Free Help Desk Service with advanced remote diagnostics and customer assistance, available 24 hours a day, 7 days a week.
  • If service is to be provided underground, a serviceable conduit is the responsibility of the property owner.  
  • Monthly billing for broadband service will appear on your electric bill. If your current electric bill is bi-monthly, your bill will change to monthly.
  • Residential installations with a two-year contract will be responsible for a one-time installation charge of $150.
  • A two-year contract is required. An early termination will result in a charge of $240. This fee will be reduced by $10 for each month of service after the first month.
  • Optional static IP address cost each per month is $2.50.
  • Satisfaction Guarantee: no fees, including the installation charge, are billed until you have confirmed that the service is up and running.

Business Service Plans & Pricing

Service Level
Download / Upload Speed
Prices
Hardware Replacement
Entry 70 Mbps (was 50)
$74.95
4 hours
Basic 150 Mbps (was 100)
$89.95 4 hours
Hi-Speed 275 Mbps (was 200)
$149.95
4 hours
Ultra 400 Mbps (was 300)
$199.95 2 hours
Business Enterprise
Designed for your specific needs; up to 1 Gbps
Call for quote
As low as 1 hour

Plan Features, Details & Additional Charges


  • Detailed usage reporting
  • Free Help Desk Service with advanced remote diagnostics and customer assistance available 24 hours a day, 7 days a week.
  • Hardware Replacement time from Help Desk confirmation to arrival at customer location.
  • Installation charges for businesses and commercial property are based on a time and material estimate for actual effort. The property owner will be invoiced for installation and payment plans can be established.
  • Optional static IP address each per month is $2.50
  • Status monitoring and alerts to key personnel

Vacation Suspends



A customer whose municipal accounts (electric, water, sewer & broadband) are all in good standing may request a suspension of Internet service with notice of no less than 5 business days. Customers whose accounts are not in good standing are not eligible for suspension until all municipal accounts are brought current.

Other considerations:

  1. Only one vacation suspend within a 12-month period
  2. No credit toward the 2-year service commitment is earned during the vacation suspension
  3. Vacation suspension can be for 3-6 months; however
  4. Suspension of less than 3 months is not permitted
  5. Suspension longer than 6 months is not permitted and requires termination of service, equipment pick up and payment of any early termination fees
  6. Customer will be instructed to leave the CMLP equipment in place and powered up during the vacation suspension
  7. Telecom technician will shut down the box during this time period
  8. The customer remains liable for equipment loss or damage, a $400.00 charge will apply
  9. Resumption of Service can be requested by customer whose municipal accounts (electric, water, sewer & broadband) are all in good standing with notice of no less than 3 business days.
  10. Service will be reactivated by the second business day after the request is received if the equipment has not been disabled or disturbed
  11. Termination of vacation suspend and resumption of internet service will result in a $50 reconnect fee